The EMail from BMW Group UK contains untruths. After many telephone calls to a BMW dealer in Bishops Stortford where my car had been taken after a fire broke out in the engine compartment of a 320td on 2002 plate the quote was reduced from £4000 for repair to nearly £3000 BMW UK offered to pay initially 30% of the cost of parts but then upped that to 40%. When I eventually received the bill I was paying the full cost of an exhaust system and other parts connected to the turbo and the labour fees were horrendous. I will never ever purchase a BMW again and the treatment my wife and I received says a lot about the motor car servicing industry. We now go to a small local garage which attends to all the servicing, replacement of parts etc and are completely satisfied. When you go to these main dealers you are paying through the nose and pocket for the free coffee, the young girlie in Reception and all the cosmetic crap which is no more than a massive front to relieve you of your money. Stay away from BMWs is my advice unless you have very deep pockets or can swop them in after two years.

Hi there, My 320TD on an 02 plate caught fire after I lost power on a country lane, smoke from bonnet and exhaust and then flickering flame in engine compartment. Fire Brigade called out but flame extingushed with Fire Extinguisher. Now in BMW dealers garage and I await report. I am claiming through insurance company but having read these postings am very angry as to this known problem which could have caused death and injury to myself and others. Car has 59,000 miles on clock and is one month over oil service but was working perfectly before having been used by my wife for general local trips. I now await reports and estimates.