I paid by my debit card before delivery. I took delivery of it 5th november 2007 and reported faults on it on the 7th november 2007 so 3 weeks and yes the store had one in it was perfect, same set-up, even same colour I spent a lot of time examining it and asking questions about the quality and was asured it was handmade in italy by craftsmen

Hi Ive just purchased a 2 and 3 seat leather sofas from SCS and wished id not bothered. The 2 seat is wonderful but the 3 seat is a joke. The day after i purchased it I noticed that one of the seat cushions was really soft in comparison to the other 4 seats and that one side of the sofa was 2 inches lower than on the other side, so out came the spirit level and tape measure I checked my floor was straight and my dado rail they was fine, spot on, then I measured the sofa the wood frame measured 2 inches shorter. I rang customer services they said they would contact the manufacturer to have them inspect it. 10 days later they sent a service engineer out to take a look he basically said don't sit on the seat that is really soft because it will sag quicker than the rest but a new foam seat pad could be fitted and that there was nothing you could really do about the frame being shorter on one side and that it was within the manufactures limit but i could remove my dado rail so that it wouldn't be so noticeable. So I've rang SCS again today to see what if anything is going to happen with my strange looking sofa only to be told that the manufacturer as marked the job as complete.I pointed out to customer services that the job is far from complete because I have still got a faulty sofa that resembles a strange looking ski slope. They've said they will check with the manufacturer to see why they've marked it job done and get back to me in 3 days PLEASE PLEASE PLEASE CAN ANYONE HELP