the tree i bought is a fibre optic and has a refundable 30 day guarantee it was £60 i bought it one week ago, when i went back and checked today i was told the same thing i could return within 30 days, i also asked about the situation regarding my mother and it was sorted out in five minutes flat by a rather lovely helpful understanding woman who realised it's easy to make that kind of mistake when partially blind. as for your reply about helpful staff i can only assume you venture around Argos stores checking staff/customer relations i can assure you last time i bought in Perth and had to return the box as it had already been opened and when i buy something i like to be the person opening it when i returned to store with receipt the server was less than pleasant (did not get to speak to manager) i bought from argos often and only two places i have visited was shocking for customer relations when i asked to speak to a manager i was told to leave a number and then was hung up on (for not losing my temper or shouting) so i understand that you work for argos and love your job and your store is very people friendly but i think you must understand that all stores are not like yours unfortunately and as a customer we are treated like troublesome people who are just making the server's job harder. i work with the public everyday and if i spoke to a customer like the lady in perth did to my mother i would be sacked on the spot no questions asked we are all about customer care and making their shopping experience as memorable as possible no matter how busy the store is, the customer is always our priority.

My mother with failing eyesight went into Argos in Perth and ordered most of her Xmas gifts and decided to buy a new Xmas tree, when it was delivered it seemed the wrong number had been put on paper an easy mistake for anyone, so in her wisdom my mother went to Argos in PERTH and was told she could not exchange my mother did not want a refund just a green tree for the same price an exchange if you will, and was told point plank no it cant be done, so i phoned the customer helpline if that's what you wish to call it only to be put onto a ringtune with no-one answering it because the lady i spoke to did not like the fact i told her that in PERTH no-one told my mother she could not return tree, as my 20 year daughter was there the customer helpline lady was in no position to argue, so she put me onto a ringtune that no-one answered. my mother has worked all her day's to be treated like less of a person for buying a tree within her means, i bought a tree today and was told i had a thirty day option of bringing tree back, was that because my tree was more expensive than my mother's so ARGOS DISCRIMINATE in PRICE and AGE on their customer service lines and very much in their stores. my mother's crime seems to be that she is over 66 and partially blind.