Start a new thread as stated. Give the details so someone can help with advice. Don't pay anything, don't discuss on phone. As stated, just tell them to put it in writing. But start a new thread with all the details, to log your progress and get specific advice. Paul C

bump

What does 'bump' mean ???

I have searched the internet for a SONY DVD portable player, found a cheap offer and payed over the internet. They said on the site dilivery in 3 days which I thought would be good I would be in to recieve. They acknowledged payment and then it was delayed in sending so it was attempted delivery by courier when I wasnt in. Got the card, got in touch to redeliver Thurs which was next time I would be in. The courier said it could not rearange without the suppliers say so. I emailed the supplier and then nothing. I checked with the courier they said they had been told by the supplier to return it. I checked with the supplier over the phone, they where adamant that they had tried to deliver twice and their policy was therefore to charge for delivery. They said I was lying when I said it was only attempted once. I do have an email from the courier stating that the supplier said they could not deliver a second time because the supplier told them to return it. I have written to the supplier complaining and they have not replied, I sent another letter (recorded delivery) stating that I want a complaint procedure and if they do not reply within 8 weeks I would be contacting the relevant regulatory organisations. I have not recieved any reply. Has anyone got any info on who I should contact and how. I was thinking of the Office of Fair Trading. Any advice greatfully received. I have since bought the same item from another outlet with no problem and it was cheaper by a tenner. Just want my charge for delivery back from the other place. Paul C

I have had only one DCA contact me and it was regarding a dispute with Paypal account. The account was passed on to Intrim Justitia although in dispute. IJ then made very anoying and abusive requests for a settlement. They where not interested in the fact I was trying to sort out with Paypal. Not a pleasent experience. Paul C

Failed misirably. Have sent all to the Luxemburg address. Still have no idea what i'm doing. So will leave this unresolved. I have not the expertise to know what step to take, time limits and who to contact or knowledge to know which agencies to call in. I have tried, got knowhere and obviously just hitting my head against a brickwall.Becoming dispondent. (At least haven't lost large sums off money as some ,have on this forum (Good luck in their endevours to redress the problem). I find these companies, small buisinesses hide behind low paid (in some cases) desk bound employees who want to impress and keep their jobs so do everything to stop you complaining or even to get basic rights. So may just switch off my computer, file away my pens and leave the complaining to budding lawyers. (Slowly slipping into tired depression) Paul

Yes But I checked for an address and that is one I got. So not thinking I sent it to the Dublin address. Ok will just send to Luxemburg and see if it gets a reply. Paul C

Just received my letter back complaining to PAYPAL - P.O.BOX IN iRELAND It never arrived. The Post office could not deliver. The post office have sent it back opened and new envelope dated 23/1/08 That means they did not receive it way back in Oct 2007. The indicator on the letter states Gone away/unknown. Now what? Does that mean I cannot proceed at all. That was the address of paypal europe P.O.Box9473 Dublin Ireland Paul C

Just double checked what the SDR, they refer to it as Subject Data Request. You refer to it as Subject Access Request, I presume it is the same thing they are refering to. Paul C

Have received a letter from Intrum (dated 14th Dec 2007) and they have accepted payment and cofirmed the account is now paid in full, they have also sent a seperate letter (dated 30th November 2007) apologising and stating they have operators who are trained and only contact to help with the debts. They received and acted on the claim from paypal in good faith, they had no reason to doubt the validity of the information supplied. They have returned the account to the clients as financially complete. Also enclosed was a copy of a leaflet to contact the financial ombudsman. An SDR form they refer to in the letter however was not enclosed? Still no reply from Paypal. Paypal have now locked my account. Wonder why? Now sending another letter registered to paypal for not repying to my last letter. Paul C

How, just write the details and a complaint to TS or send all documents i can to show what has happened or is there a form to fill in. Paul C

Do you mean both Intrum and Paypal.

Any advice would be appreciated. I have just typed up a letter to Paypal, feel free to edit,adjust,advise. Paypal Europe P.O.Box 9473 Dublin Ireland 21st Nov 2007 Dear Sir/Madam With reference to my letter of the 31st October 2007, re Paypal account and Intrum Justitia. ( email address) ebay nickname You have failed to reply to my letter and my Bank cannot show any record of you asking for the transfer. I would like to know how my Bank details are now back on my account profile without my permission and after you had deleted same, for not allowing transfer of funds. It is now showing a request 'Expanded Use Number is Needed' which was not there before. I also formally ask you to send me a copy of your complaints procedure. I have previously notified you that the amount you have claimed to be owed is in dispute. No further requests or demands from you for any of the amount should continue neither directly or by any other means. I was notified that the amount in question was taken on by Intrum Justitia and therefore any balance owing to you directly at that time was zero. You therefore have no further claims in regard to that sum or any shortfalls you may believe would be due to the Euro/Sterling exchange rate. I await your reply and relevant information requested. Paul C

Have sent off the letter to IJ recorded delivery yesterday.(20th nov 07) So will wait to see if they reply. Now had an email from paypal's automated service, 'transaction has been completed on your PayPal account' On checking the balance has changed to -69p and it is saying the usual, if you do not put funds into your account we will take appropriate action!! The account balance details it is showing euro's and every time I check the ammount required to restore the balance to zero in sterling it is diferent. It looks like it was converted to euros about the time it went to IJ for collection. It fluctuates with the exchange rate. I paid the higher of three figures I got when I wrote out the cheque. It looks like (haven't checked thouroughly yet) that the exchange rate has now meant the cheque has not covered the amount, so it looks like it's on it's way to IJ again. Paul C

Ace. Of it goes see what happens next. The little bu***rs.