I have raised a County Court Claim against Currys now, we shall see what happens in Court. Thanks for all the help - I have consulted widely and think I can win this. I'll keep you all posted!

UPDATE - CURRYS have now told me to go to court if I wish to! I have seen that this is their common tactic - make the customer as miserable and unhappy as possible, then only settle if they raise a summons! CURRYS are an absolute disgrace!!

fred2009 - if you read the thread you will see that CURRYS have NOT offered a repair at all!! And the Pixel Issue seems to relate to a dead pixel - certainly not one flashing away like Beachy Head Lighthouse! Remember that CURRYS say they would have replaced the TV had the pixel been a few millimetres removed from where it is ...... therefore, according to them, a flashing bright green pixel IS a fault! It is simply the position of the fault which they are claiming means that it is an acceptable fault - note that EVERYONE accepts that there IS a fault!

I have spoken to Consumer Direct - they say that CURRYS are attempting to restrict my rights under the SoG Act ....... they say take out a Summons as CURRYS have had many chances to resolve the issue. But they are not the ones who will be liable to costs if I lose!!

Someone, somewhere, at sometime, must have taken a Small Claim through the Courts with regards to a faulty Pixel ..... surely? How would I find such a case and how it was resolved? Please tell me I'm not going to be the first! Ha Ha .......... I don't mind, I love Courts - been plenty of times.

Just had an e-mail from CURRYS ...... I asked them what the Manufacturing Spec was for a Plasma TV from LG. This is the answer:- "Please see the table below which sets out acceptable levels of pixel failure according to Intrenational Standard shown. However, I understand that the colour and screen position of has some bearing on the issue. I hope that you find this table useful If you require any further assistance may I suggest that you contact LG direct on telephone number 08706075544 or our own Tech Guys on 08706070793. If you require any further assistance please do not hesitate to email us. Kind regards Currys Support Standards for TFT Pixel Failures To regulate the acceptability of defects and to protect the customer, DSGi follows the International Standard (ISO 13406-2) that regulates the manufacture of these products. The table below shows the allowable number of malfunctioning pixels that are acceptable within this stringent standard. Depending on the native resolution of the TFT the total number of allowable malfunctioning pixels changes, however the number of malfunctioning pixels per million pixels remains the same at 2 malfunctioning pixels per million visible pixels. ---------------------------------------------------------------------- Can this International Standard be used to over-ride my Statutory Rights?

I agree - but CURRYS will not offer me a refund ..... I can honestly say that I thought really bad customer service like this died many decades ago!

Thank you all for your inputs, I appreciate every attempt to help me. I would like to know where it says that a Flashing Bright Green Pixel does not indicate a fault? Surely, it would come under minor defect (although it's major to me, the customer!) under the SoG Act? What about appearance and finish? The appearance of the picture is affected? as is the finish? What CURRYS seem to be arguing, and their Engineers say this, that the pixel is a fraction outside of an area and is therefore acceptable - amazingly, if the pixel was 5mm further towards the centre of the screen then it would be replaced with a new TV - as it would be a clear cut case!! ....... The 4 Engineers all said that they couldn't live with it, but they have to tell me that I have to! They were genuinely upset that they couldn't help me. They said it is annoying that, on their report, they have a very small area to write a conclusion. They would like more space to fully explain that is is an exceptional case. A dead black pixel is one thing - a Flashing Bright Green Pixel is quite another ........ it's like a lighthouse!

Gyzmo - the understanding I have is that goods which are less than 6 months old when faulty are deemed to have had that fault at the point of sale .... therefore a FULL refund is expected and would have to be given? Maybe I'm wrong - I am new to this, but if you could show me something which contavenes this I would be really greatful. I do appreciate all the help I can get from you experienced consumers.

An interesting point I have discovered (not that the Warranty removes my statutory rights) is this:- The 5 Year Extended Warranty offered by LG states that, in some cases, a faulty pixel is excluded from the plan. HOWEVER, in their 12 Month Guarantee, there is no such clause! One would assume, reasonably, that they had considered including it in their 12 Month Guarantee - but decided against it ..... it's ommission would indicate that a paulty pixel WOULD be a justified fault. I have asked CURRYS to send me the Manufacturers Specification which they have used in assessing the TV - be interesting if they can show it! Gyzmo - thanks for your replies, but you seem to be a bit off the mark??

Because of faults?? I have to say I hesitated about buying LG - but it was simply the very best picture quality in the shop! I would like my money back so I can buy another - if an LG still offers the best PQ then thats what I shall get .............. unless LG TV's simply don't last.

Thanks for that post ........ backs up my position really. Would I have to take the TV into court? It is rather BIG! Does anyone know why CURRYS are being so unreasonable? Do they always treat customers this badly?

Thank you for your advice. I was under the impression that goods under 6 months old when rejected were, in the eyes of the Law, considered faulty when new - therefore a refund or replacement is in order? As I understand it also, a TV is not considered essential - so they don't have to supply a temporary replacement. Please understand that CURRYS have not offered a repair, in fact - they say that although there is a fault - it is a reasonable fault!

CURRYS stating that a Bright Green Flashing Pixel on a £800 Plasma TV which is 23 weeks old is a 'Purity Error' 'Within Manufacturing Limits' and therefore they will do ABSOLUTELY NOTHING to assist!! £800 on a TV which 23 weeks later has a fault which ruins my viewing pleasure and all they can say is 'Tough Luck!' Shocking way to treat a Customer!

Bought a LG 42" Plasma from CURRYS 24th March 2007. In the summer I noticed a Bright Green Flashing Pixel at about the 2 o'clock position and towards the central area of the screen, it was holiday time and we were away for the summer. On my return I contacted the 'Tech Guys' about the problem - the TV was now 23 weeks old. The 'Tech Guy' on the end of the phone was pleasant and assured me that it needed a replacement PCB, this would cure the problem and they could send someone out in 7 days as they have the part. I tried to tell him that it was a faulty panel (I am an Electronics Engineer), but he assured me that the PCB would fix it. I said ok. 2 Engineers turn up with a replacement PCB, as they said they would, took one look at the TV and said, "Its the panel Sir" ...... "but, the pixel is right on the borderline of the area we can replace" ..... "not sure what to do, could send it into the workshops, but it will be away for up to 28 days and then it may come back as it is, I would advise against that" ...... "I would take it back to the shop where you bought it, or contact the Manager, he may help you" - off they go. Rang the shop Manager ...... he took my details and said he would ring back, he did saying, "Sorry Sir, it would appear as if the TV is within Manufacturers Tolerances, I'm not going to offer anything - yes, it has a fault, but we don't think it is unacceptable" Letter to MD of CURRYS. Another 2 Engineers come out to have a look, they hold a picture of a rectangle within a rectangle - "as it is a Green flashing pixel, Sir, and is the most annoying pixel fault you have have - we only require that ONE SINGLE Pixel falls within this area" pointing to the inner rectangle drawing. He looks at the pixel position and back at his sheet of paper and back at the flashing green pixel again ...... "It looks like it is right on the borderline Sir, not sure what to do" - "If I measure from the panel edge then the pixel falls within the unacceptable area, if I measure from the visible edge it just falls outside - one position and you get a new TV, the other you don't get anything!" ..... "I cannot make a judgement, I'll ring the workshops". He rings the workshops, who amazingly, also do NOT know where to take the measurement from!! - So? Why have a measurement if no-one knows how to use it! In desperation he says, "I can get it taken into the workshops and you can hope that they will think it is within the replacement area - but, it may be away for 28 days and after that time it may return not fixed ... and Sir, may be scratched and chipped after being thrown about the workshop - I will offer you that option because it's all I can do" I declined to lose the TV for 28 days with no guarantee that the fault would be fixed. Another letter to CURRYS rejecting the TV, response was ..... 'We offered to take the TV in for assessment and you refused, there is nothing else we can do' No repair has been carried out - just 4 Engineers looking at it. What CAN I do? Thanks for reading this far, you deserve a medal - if you can help, please give me some guidance.

Bought a LG 42" Plasma from CURRYS 24th March 2007. In the summer I noticed a Bright Green Flashing Pixel at about the 2 o'clock position and towards the central area of the screen, it was holiday time and we were away for the summer. On my return I contacted the 'Tech Guys' about the problem - the TV was now 23 weeks old. The 'Tech Guy' on the end of the phone was pleasant and assured me that it needed a replacement PCB, this would cure the problem and they could send someone out in 7 days as they have the part. I tried to tell him that it was a faulty panel (I am an Electronics Engineer), but he assured me that the PCB would fix it. I said ok. 2 Engineers turn up with a replacement PCB, as they said they would, took one look at the TV and said, "Its the panel Sir" ...... "but, the pixel is right on the borderline of the area we can replace" ..... "not sure what to do, could send it into the workshops, but it will be away for up to 28 days and then it may come back as it is, I would advise against that" ...... "I would take it back to the shop where you bought it, or contact the Manager, he may help you" - off they go. Rang the shop Manager ...... he took my details and said he would ring back, he did saying, "Sorry Sir, it would appear as if the TV is within Manufacturers Tolerances, I'm not going to offer anything - yes, it has a fault, but we don't think it is unacceptable" Letter to MD of CURRYS. Another 2 Engineers come out to have a look, they hold a picture of a rectangle within a rectangle - "as it is a Green flashing pixel, Sir, and is the most annoying pixel fault you have have - we only require that ONE SINGLE Pixel falls within this area" pointing to the inner rectangle drawing. He looks at the pixel position and back at his sheet of paper and back at the flashing green pixel again ...... "It looks like it is right on the borderline Sir, not sure what to do" - "If I measure from the panel edge then the pixel falls within the unacceptable area, if I measure from the visible edge it just falls outside - one position and you get a new TV, the other you don't get anything!" ..... "I cannot make a judgement, I'll ring the workshops". He rings the workshops, who amazingly, also do NOT know where to take the measurement from!! - So? Why have a measurement if no-one knows how to use it! In desperation he says, "I can get it taken into the workshops and you can hope that they will think it is within the replacement area - but, it may be away for 28 days and after that time it may return not fixed ... and Sir, may be scratched and chipped after being thrown about the workshop - I will offer you that option because it's all I can do" I declined to lose the TV for 28 days with no guarantee that the fault would be fixed. Another letter to CURRYS rejecting the TV, response was ..... 'We offered to take the TV in for assessment and you refused, there is nothing else we can do' No repair has been carried out - just 4 Engineers looking at it. What CAN I do? Thanks for reading this far, you deserve a medal - if you can help, please give me some guidance.