Thanks. I look forward to some info as I need to get my money as soon as I can. Thanks, JH

No help on this? JH

Ok, here's the gist of it... I was actually thinking of taking this matter to the "ordinary court" on my own. I had a big launch of my product a few weeks ago and prior to the launch, I called Paypal to tell them of my upcoming launch and not to freeze my account. They assured me they wouldn't. 2 days or so after the launch, that's exactly what they did. Since then, I've been trying to get the limitation on my account lifted. Initially, it was due to an increase in volume on my account. This is why they froze my account despite my early warning phone call. After that, every email they sent me, they wanted more and more information. They wanted: {pasted} 1st email - Fax tracking information for the following payments received into your PayPal account. 2nd email - Fax copies of the original bills of sale or invoices referencing your purchase or acquisition of the items you are selling along with the name and telephone number of your supplier(s) for the following transactions: 3rd email - Fax copies of the original bills of sale or invoices referencing your purchase or acquisition of the items you are selling along with the name and telephone number of your supplier(s) for the following transactions (duplicate - which means they never read my reply to previous one). 4th email - Please be advised in order for your account to be fully reviewed please fax in the documentation confirming you are licensed to sell this product. 5th email - From reviewing your email, In order for your limitation to be lifted you are required to send us proof that you are licensed to sell this product, we require some documentation. 6th email - Submit a copy of an official document (business registration....) justifiying your activity. After weeks of hard work, anger and frustration - just trying to please paypal and many many phone calls later, they eventually sent me this email: "We have completed our review, and as you have completed all the required steps, we have restored your account." 3 Hours later, another department within paypal jumps on the band wagon and send me this email: For your protection, we have temporarily limited access to your account. We will review this access once you have completed all the steps we have requested. You can view these steps in the Resolution Centre of your PayPal account. Can you believe it, they limited my account again. This time, they wanted proof of name and address etc... I had just about enough... I sent them the required information and proof and suddenly I get yet another department asking for more proof. This department wanted: A utility bill that is not older than six months (mobile telephone bills are not acceptable) A local council tax bill for the current year A bank, Building Society or Credit Union statement that is not older than six months and shows your current address and recent transaction activity A solicitors letter confirming a recent house purchase or land registry confirmation of your address. After I faxed all that information over, today I get an email from Paypal saying this: "From review of your account I can see that your account has been limited and this is why you unable to process any payments. The PayPal User Agreement states that PayPal, at its sole discretion, reserves the right to limit an account for any violation of the User Agreement, including the Acceptable Use Policy. Under the Acceptable Use Policy, PayPal may not be used to send or receive payments that support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes, or certain multi-level marketing programs. ... We are hereby notifying you that, after a recent review of your account activity, it has been determined that you are in violation of PayPal's Acceptable Use Policy regarding your sales. Therefore, your account has been permanently limited. ... When PayPal permanently limits an account due to an Acceptable Use Policy violation, it is the company's policy to hold the funds for a period of 180 days. Once the 180-day timeframe has elapsed, PayPal will release any remaining balance via bank transfer. Please log in to your PayPal account and verify that your account information is accurate, as PayPal cannot be held responsible for incorrect information provided by the account holder." Can you believe it? After weeks of sending them every single thing they asked for and complying with every request and after a number of long waited phone calls, I receive an account closure email. I didn't break any of their policies and I've been selling my products through Paypal for years. They have even checked my site in the past. I sell Forex training products (download and physical). There's no way I even get close to operating a "Get Rich Quick Scheme". At this stage, I don't care if they close my account because I don't really want to deal with them anymore. But right now, my priority is to get my money out of there instead of waiting 6 months. I need to know where to start in order to sue Paypal and I need to know if I can do it locally without a lawyer. JH

I live in the UK and I wish to sue Paypal UK. I think they run their operations out of Dublin in Ireland. Paypal is holding my money without good reason and I need to sue them to get it back. It's not a small claims court which I need. It involves a considerable amount of money and so I need to claim through an ordinary court. How do I start proceedings? Where do I start? I'd like to do it on my own without a solicitor. Appreciate any suggestions. JH