Just to update you guys and gals... I took Acer to court. The pure arrogance of Acer was incredible. Acer would not rectify the faulty Acer laptop which cost me £1,650. Two people arrived at court, a solicitor and an Acer employee. I had no solicitor. Even though Trading Standards had insisted my case was with my credit card company (remember Acer lost my original purchase and I had to fight to get a replacement which then also failed. Acer then became the supplier, NOT the credit card company), I had gathered together a 100 page (at least) document of dissatisfied customers, faults with Acer laptops, poor service, poor tech support, etc., etc., even previous employees of Acer. I also gathered together all correspondence between Acer and I. A report on the actual fault. Anyway Acer failed in their defence, they simply could not defend it. As a result I won and was awarded an amount plus costs. I'd suggest you fight and don't let companies like Acer get away wth what they do.

Erm...Can we get back to my question? Does anyone here actually know, or am I just wasting my time here?

OK, Blueskies said: "Over time various products cases have been tested in court and it is generally accepted that a substantial purchase such as a laptop should last a period of 3-4 years from purchase given reasonable use." So where can I find evidence of the 'various cases'? Or is it just 'talk' on this Consumer Action Group site? Not great advice or comments if not backed by anything substantial. I thought the site would be better than that!! Can anyone come up with some real evidence to back the Blueskies comment. Show me the site(s).

BTW, this Acer Laptop was not bought from PCW. It was bought from ShopAcer. I just want to learn of other cases with laptops and Savill Vs PC World court case was of interest. Can anyone tell me????

I guess I'll never find this out?

Yes thanks Fred2009. I have already tried the top man at Acer UK and Taiwan, they did not help. Also the company I had originally bought the Acer laptop from has since gone bust. I have been left with no alternative but to go to the credit card company. I don't see 2 years as being too long to challenge the faulty product that cost me £1600.... *So where can I find out more about the cases where it was mentioned ...."Over time various products cases have been tested in court and it is generally accepted that a substantial purchase such as a laptop should last a period of 3-4 years from purchase given reasonable use." *Where can I find Savill Vs PC World court case (and other laptop cases), I've searched the web but have been unsuccessful. *This would be most useful for me if someone could help on this. Thanks ppl.

Hi Blueskies, Where can I find out more about the cases where you say...."Over time various products cases have been tested in court and it is generally accepted that a substantial purchase such as a laptop should last a period of 3-4 years from purchase given reasonable use." Where can I find Savill Vs PC World court case (and other laptop cases), I've searched the web but have been unsuccessful. I have an Acer Travelmate 803. The graphics card failed (twice). The first time within a month. I sent it back to Acer for repair. Acer then lost this in their system and finally replaced it with another Travelmate 803 from another souce. The replacement started failing just outside it's 1 year warranty, then finally failed soon after. That means it lasted around 2 years. I was quoted £900+ from Acer to replace motherboard. A £1,600 laptop should be expected to last more than 2 years. I am taking court action against the credit card company under the Consumer Credit Act 1974 (section 75). If anyone can tell me their stories with this model or other Acer, post here and I'll get back to you. Thanks.