wreka
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Carphone warehouse/Talk Talk;Have you been a victim ?
wreka replied to MARTIN3030's topic in Telecoms - mobile or fixed
Hello everyone!My tale of woe is similar, if different, and i'll try to keep it short.I was with BT [line rental], but on free evening/weekend calls with TalkTalk/carphone warehouse. My ISP was with Orange, who suddenly cancelled my broadband account, without notification on 17th May 2007.Whilst whirling around for several months trying different ISPs, one of these was TalkTalk/Carphone warehouse, who offered their package. On 21 June, i agreed to this package but cancelled it on the same day, by phone, quoting the order number.After trying 2 more ISPs, who could not set up broadband for some unexplained 'technical' reason, i finally agreed to a full telephony and broadband service package with another provider, which began on 17th August 2007. I had also cancelled the all remaining service provision with TalkTalk, prior to this date, which left me in a panic to get a service provider, including line rental, as somehow during the confusion, TalkTalk/carphone warehouse had taken this over from BT.Unfortunately, and to my surprise, i received a bill from TalkTalk dated 6th August 2007. This included line rental and extras for the period 8th August - 7th September 2007. I contacted TalkTalk immediately and it was agreed that i would only pay half the bill, for line rental and telephone calls made up to 17th August.On 10th October 2007, I received another bill for telephone services/calls made, from TalkTalk, for the period 1st September - 30 September 2007.Needless to say I am annoyed and confused as to how I can possibly be paying for a service twice: to TalkTalk/Carphone warehouse and to my existing, confirmed ISP/telephony/line rental provider.Any suggestions as to what I can do to sort this mess out?
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