I would add another wheeze Easyjet employ: I attempted to make a claim for hotel expenses for 3 people after a cancelled flight in Madrid, and they claimed that they 'do not accept credit card receipts' as evidence of payment -- ie. they want a hotel printout, even though the credit card slip stated the name of the hotel. I wonder whether this is legal? I certainly can't find any reference to it on their website, so how were customers supposed to know that it advance?