Thanks for your prompt reply, buzby - it's matters such as this that I'm no too well up on! The incident occurred back in January, and I have to admit that I'd 'written it up to experience' - does anyone know if it's too late to take further action, please? Forty pounds to me is a bit like four hundred to someone with a 'proper' income, and caused no small hardship at the time!

Hi All - I'm newly registered and must admit I'm in desperate need of help myself, but felt I had to post on this thread as I've suffered with ScreenSelect too (darned if I'll use the new soppy name they've given themselves - makes you feel a proper twit if you're seen posting..!): as I'm sure any long-standing customers will recall, they introduced new-style 'improved', larger envelopes earlier this year.. I returned two DVDs in one of these envelopes, noting in the process how sloppily made they (the evelopes) were... Five days went by and no sign of my returned DVDs showing up in my list; when I got in touch with them, I was told that I'd be sent a claim form which they called a V91. After a week, I'd received nothing from them, so requested a replacement; I was told that the forms were 'uniquely issued' and that no replacement form would be forthcoming and I would be charged forty pounds as a replacement charge for the DVDs. (I still have the e-mails) The Post Office were of no use, either, saying that the items were posted with no receipt.. To rub salt in the wound, I'm on Disability Benefit (my only source of income) and the hire of DVDs is one of the few pleasures I can allow myself; also, at that time, ScreenSelect's quality control was abysmal and most of the DVDs I received were very badly scratched and had to be processed quite intensively before they'd even play.. I also think it rather significant that the so-called 'improved' envelopes quietly vanished and none have been issued since. To sum up - I had to pay forty pounds for two badly scratched DVDs in paper sleeves which went adrift, I strongly suspect, because of an envelope that was badly designed and indifferently constructed..