Hi, I am in a battle with buymobilephones.net. They have refused me whole years of cashback (£120) because I failed to claim their first cashback properly. They did not send me their contract or terms and all I did was to follow instructions on their voucher which is to send 5th bill, but it happens I was meant to send all 5 bills!!! How was i supposed to know!!! I sent them formal complaint letter but still received no reply. I read a bit on Unfair Terms and apparently you can still get your money back even if you did not claim your first one properly! If anyone has any advice or templates, I will be more than grateful. Its only £120 loss but I dont want them to get away! Jelena