bugger - i just re-checked Welsh Commissioner's guidelines and they're powerless over private companies. there goes that plan... will just revert back to ignore!

I should add that in Wales, if a business chooses to operate in Wales they have a duty to offer communications bilingually and show equal status of Welsh and English as an official language of the UK. All DRP letters and PE breach this specific duty as a business and therefore, you are entitled to ask for communications to be received in Welsh where reasonable (an official invoice being one such situation). I could always ask them to send it all in Welsh just to really **** them off?

sorry - the letter: reference: XXX Dear Daniel [ letter was personalised and stated that "I am writing to you personally because I was instructed...."] I received your letter dated 29.09.2014 asking for payment to settle with Parking Eye for the sum of £135.00. No previous communications from your client, Parking Eye have been received, and your letter is the first I have been made aware of it. Please add failure to be delivered by Royal Mail to your list of reasons for my failure to respond to any letters. The debt is denied and I will not make any payment. Please refer the matter back to your client. Please do not contact me again. Any further correspondence from you will be considered harassment and will be reported to the appropriate authority. Yours faithfully,

just got my final "letter before referral for legal action" for a parking 'offense' over Christmas 2013. Ignored so many in past from PE and this parking area in Aberystwyth is notorious for congestion on the way out (I have sat for 1 hour waiting to get out). This recent invoice is strange as we do not recall receiving an original PE letter, or previous letters from DRP (well 1 prior to this with reduced offer). As though they went straight to DRP. I am considering writing standard letter available to DRP to say leave me alone, but wondering whether to write to PE and local retailers to explain I will be boycotting stores (of which I do apart from Lidl as I boycott Morrison's for ripping me off in store 7 times, but that's another story!). Should I write to PE to appeal along th elines mentioned in earlier posts... MrBingley - keep us informed!

I know the place, I got my fine last week, needless to say am fuming especially as it was my dad that got it as the registered keeper...and I just heard a few others living Cardiff Bay new builds have had their cars targeted by trustguard, not sure of their outcome i.e. whether they cashed the £80 or waited and sent them a new bill for £205. they seemed to have ignored most peoples appeals judging by the posts on the thread...

Hi Clubber, anychance that it was down Cardiff Bay, prospect place? Thats where i got their lovely sticky bill!!! They may be a bit rogue like there...

There is a complaints procedure but sounds like it would be given to a suicidal man stuck in the corner of a dark and dreary office! http://www.britishparking.co.uk/index.php?path=5,70#complaint What can I do if I have a complaint against a company I believe to be a member of the BPA? If you have a complaint with a company that you believe to be a member of the BPA, follow their complaints procedure in order to resolve the issue. If you feel the issue has not been resolved satisfactorily, and you wish to pursue the matter further, call 01444 447300 and ask to check that the company is indeed a member of the BPA. If they are a member, please write to the Director of Membership services detailing the nature of your complaint and enclosing copies of any correspondence you have had with the company. Whilst the BPA cannot get involved in individual cases, if a large number of complaints are received against a member of ours we will review their membership status. If your complaint is against a company that operators clamping services, always contact the SIA in the first instance to check the employees that carry out clamping are licenced.

Wow.. they are sounding a like a proper dodgy company and targeting us that may have been a bit honestly naive and then ignoring our appeals, which of course is infuriating. My dad from the previous post has suggested they take hime to court then and for them to prove the car was there in the first place. So there address is a forwarding address , I am sure they wil ignore the letter from my dad then but will try get him if he hasn't sent it yet to get it recorded delivery

Thanks for the advice However, the problem is the letter was sent to my fathers address and they clearly made no attempt to conact me in order to acknowledge my appeal which is very unprofessional - but somewhat says more about them as a company I guess I have asked my dad to write them a letter saying he was not the driver and to leave him alone, if they pursue it then I will ask him to redirect them to me as the driver that gave them everything they said they needed excpet payment for something that never really took place. They cannot prove it! Anymore comments and advice would be appreciated

Hi everyone, this is my first post and a pickle it is. In March i received a Fixed Penalty Charge visitng a friend of mine in some new build apartments, it was a building site to say teh least and all temp visitor parking were taken. I parked along side a wooden fence which everyone else had done. 30 mins later theu had stuck a packet on my window with FPC. First off I am not the registered keeper, my dad is but I bought the car off him a long time ago. Either way I replied with an appeal below: Dear Trustguard, I am writing to appeal against a fixed penalty charge invoice that my vehicle recently received. Unfortunately, the security guard that issued this charge is incorrect in issuing the penalty The site did not have clear signage covering the area the vehicle was parked (please see photo). A contractual term could not be individually negotiated and can therefore be regarded as unfair as the driver or registered keeper was unable to enter a contract with you or influence the terms in which the contract is agreed (see unfair contract terms Act 1977). Furthermore, you will have to prove that the driver agreed to a contract, agreed to park under the terms of contract, that they agreed to pay a charge if they breached this contract, that they actually did breach this contract, and that the charge is both fair and not an unenforceable penalty charge which is not a reasonable estimate of your loss. As the site in question has free parking for tenants and visitors I question what actual losses/damages you have actually incurred from the vehicle being parked in the site, and consider £80 an unreasonable penalty (again see Unfair Contract Terms Act 1977 – section 4 ). In addition, the ticket only specifies a date that it was written and not a date of issue, date of contraventions, or the period the vehicle was parked. The model of the car on the ticket is incorrect and suggests the issuer was not paying attention to details, and as such one could also assume unaware that there was also improper signage and therefore no reason to issue the invoice.I believe I have provided sufficient evidence to show that there were unclear signage in which to enter a contractual agreement and therefore revoke the penalty charge and consider the matter closed. I expect no further contact from you other than to inform me that the penalty charge appeal has been successful and have enclosed a SAE so that you may do this, or that you have sufficient evidence that the driver or keeper of the vehicle agreed to the contract and was in violation of the contract. Further contact will be considered harassment and will be in breach of ‘The administration of Justice Act 1970’. Yours Sincerely The photo I supplied stupidly did not involve my car but just the area I was parked as I had to go back after driving 2 miles before discovering the FPC on my bottom right window. Either way, I have heard nothing back until yesterday. My dad has received a letter saying that as the keeper he must pay£205 to their debt agency (ccscollect.co.uk) within 14 days. Way more than the intial ticket. There is no address for trustguard to dispute this other than of course their debt agency The problem is, they never replied in the first place, secondly, this would be unfair on my dad, and thirdly, I never actually did anything wrong but want to pay now just so my dad has no involvement. Trustguard are impossible to contact and feel they just randomly selected to hit me that day because my car was there.. "who shall owe us £80 today"... a copy of their ticket can be found at the below links Trustguard Security-Vehicle security experts I am tempted to just tell my dad to write to them saying he was not the driver of the vehicle and to leave him alone. The letter also states that registered owner or driver must now pay Any help truly appreciated Gareth