Does anybody know where I would stand if the fridge freezer that i bought from empire direct did not turn up! and they try to charge me for delivery?? It has not happened yet but I have a funny feeling it will very soon because I have never experienced such idiotic customer service before. I paid for the thing two weeks before delivery and as mentioned it never turned up..should have done on the 21st of July, they even called to say they were around the corner and then never turned up (they use an outside company for delvery). I have called them numerous times and have got no-where because they have still got my money. £250. they orgionally said it would be returned to me on the day i cancelled the order, which was the monday following the saturday it should have been delivered... no refund. they say 7-10 days now, which has been and gone and, no refund. I spoke to them again and was advised that the refund had still not started to be processed...they are waiting for the fridge to come back!! how can they be allowed to keep my money so long, I dont care where the fridge is and its not my responsibility, and...I bet they probably charge for delivery, not sure yet, soon to find out. I know they have to refund within 30 days and I have checked out the t&c and they are basically not liable for anything that happens during transit, I am, even loss, how can this be legal?? it seems to be a standard clause for any purchase done on line. I want my money back, I want £30 compensation because I was misadvised by their employee about how long the money would take to come back (I went out and bought another one when I should have waited for the money to come back and I am now over my agreed limit!) I want compensation for the calls I have made that cost a fortune on my mobile. I want that company to pay me any interest they have earned from my money. I want revenge! any advise?? Thanks