The problem is that the enginer managment system is not storing any error codes. Therfor the used car dept are saying there is no fault. They also know i am taking the car to France next week so the 30days exchange will be worthless after that as I will have done over 1000miles. Consumer advice said it basically is my problem as I cannot prove the car has a fault! The repair section of the garage are however a bit more helpfull and this afternoon they ordered a new Ignition plate? So we might be getting somewhere. I would still have liked to be able to have taken advantage of the replacment offer and had a similar replacment car but it looks like this is a non starter!

They have tried reading the codes but this is where the problem lies. The system has no error codes stored in it! Today they called to say I coule pick the car up as they cannot find a fault! What do I do? They refused a refund/exchange as they say they can find no fault!

Hello, A week ago I bought a nearly new Vauxhall Zafira. The next day it went back in as it had a rattle coming from the front. This was solved as it had a loose heat shield...No problem I thought! Also on the same day the car stalled, I was driving along doing 60mph and dropped down a gear. The whole car just switched off!No power steering etc. I stopped the car and started it up again, thought nothing of it but at the end of the road it did it again. I booked the car back in and the engineer took it for a test drive with me in the passanger seat. He could not get the fault to re-occur and it was put down to a one off. Today however I came out of the supermarket and the car started but immediatly stopped again. I could not get it to start for around 10 mins. The car would not turn over and the dashboard lights (Engine warning, oil temp etc) did not light as is usual when starting the car. Also at this point the headlights switched themselves on!!! Anyway I kept trying and eventually phoned the AA but about 2 mins after coming off the phone I managed to get the car started! I took it back to the garage and it is now waiting on an engineer looking at it tomorrow. My questions are, as it is a NetworkQ car and has a 30 day exchange policy I would like to take advantage of this. However if the garage cannot reproduce the fault is it not my word against theirs? The manager I spoke to said we needed to give them the chance to fix the problem. How many tries do they get? This is the second time it has been in for the same fault inside 2 weeks! Lastly what happens if they say they have fixed it but after a month the same happens, what rights do I have to an exchange then? My wife and me are quite upset by all this as it was a lot of money (To us) that we spent on a new car only to find we may have bought a dud! We also go on holiday next week to France by Car!!! I dont want to break down abroad!!!! But also the garage manager said he was not sure if it came to it, whether he could get a replacment in time!