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Would just like to update my previous post, The Co-op returned my £39.00 and I also got £15 compensation! Thanks for replies to my post. Lucy

I'm writing this in the early hours of the morning as I am so wound up with the Co-op bank. I too have a Cashminder Account and have always ran it well. I have 2 Standing orders on the account that go out monthly. I asked for one S.O to go out next month instead of this month, that should be easy:confused: So Wednesday Evening checked my internet account and they'd sent out the Standing Order I'd said not to go till May. Plus the other order I have they sent it out twice! Rang up and got a very pleasant adviser who said not to worry as she would recall the main S.O and would also credit me back the other order that had gone out twice. Anyway, decided to check after midnight and couldn't believe it, they took out of my account IMMEDIATELY 2X £19.50 bank charges a total of £39.00. This then made my account go overdrawn. It took much explaining and after 'I'll put you on hold a moment' she said I'll credit you back the £39.00. But because this made me go into the red I could stilll get another charge. She said she would monitor the account, but I am worried about this bank as they have made mistakes on my account last year. This putting £39.00 bank charges on immediately is this correct? Most banks give you notice I'm sure so you could sort it out. So fed up and worried over this, I am a Carer and receive £46.97 a week this is almost a weeks benefit:evil: Lucy