Hiya I too have several loans with welcome from the early 2000's. I have all my original paperwork still including the norwich union / Aviva policy document.(god knows how lol) What phone number did you ring at Aviva? Did you do it all over the phone? What reasons did you give for mis selling? Did they ask for any proof ect? Are they giving you statutory interest on the claimed amounts? Sorry for so many questions Thank you for any help Matt