I thought that some people might like an update on my claim, so here it is... There was a postal strike just as I was to send of the prelim letter. So after a that, and a well earned rest and holiday in Butlins, I sent the prelim letter off (recorded of course) on the 9th July. This Friday just gone, I received 3 (yes THREE) standard "please wait 6-7 weeks whilst we sit on our @r$e and do nothing" and thought, that as I really don't want to wait 21 weeks for Natwest to do something, I am today going to send my LBA letter. (Again Recorded to the Customer Relations address.) We shall see what happens now.... 14 days and counting....

turbocharger

After much thought and consideration, I have also decided to leave the overdraft interest off my claim. So, I take it from this that the prelim letter shoud say something along the lines of... AHEM, "What I require I calculate that you have taken £X,XXX.XX. I enclose a schedule of the charges which I am claiming with this letter."? I just want to make sure that I have the correct wording on my letter, before sending it off to NatWest tomorrow.

Right, Thank you Tipsy, I thought I had read most of the information, but I was wrong!! I don't think I will ever have read enough info, but I am confident that through re-referencing and asking questions that this will not have to be a daunting or scary task. Thank you Hedgey for your advice on how to start claiming back my money. (You're right, the interest applied to overdrawn charges does sound very complicated. I might give it a quick go, can I claim this interest before the courts?) I do have another question (for the moment anyway) I did NOT send a SAR to NatWest, I phoned them and got my statments, am I right in thinking that this wont actually affect the preliminary approach letters' 14 day time scale?

Hello Hedgey, and thanks for your welcome. So am I allowed to calculate interest straight away? Do I have to send photocopies of the statements with the schedule of charges, and if so all of them or just the offending ones with charges on them? I take it that I just use: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/ for the 14 day letter?

Hello to Everyone! At the start of May I phoned NatWest asking for the 6 years worth of bank statements. The helpful person at NatWest asked if it was to claim back the 6 years of bank charges, to which I said yes. I was then informed that I would receive a call from a specialist team (and I cannot for the life of me remember what the team was called) that would be able to help me with my request. Sure enough I received that call, to which I was told that I would get my statements within 6-10 days, and was advised that I should go through the statements to highlight all the charges and then send them back to the following address: Customer Relations Manager Natwest Freepost NAT12685 Boreham Wood WD6 1BR It would then take 6-8 weeks to process, before I am to hear anything back. My question is, should I go ahead with what Natwest told me, and send the highlighted statements to them and wait 6-8 weeks, or am I still able to go ahead, photocopy all the statements (which I guess I should do anyway) and send them the 14 day letter? (letter 2 from bank templates library) I have also done my own spreadsheet of charges listing date, amount and reason (also had a advantage gold account, so taken those charges into consideration) Is there anything else I should do? Thanks, Rob