Rainbow157
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I have sent my SAR today by post with £10 cheque. I have also sent Smile secure messages asking for this but thought I would make double sure they have received it.
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Well done again Ebd, as I thought would happen I received a secure message saying that there is a £10 charge for a S.A.R - (Subject Access Request) and I need to agree to this fee, I agreed and not heard anything since so will wait and see what happens next.
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Wow that was good Edb89, come back and let me know tomorrow lol
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Hi just a quick question, out of these charges can I only claim daily excess charge as below in red? DAILY EXCESS CHARG £155.00 SERVICE CHARGE £15.00 DEBIT INTEREST £7.65
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Hey I just received this response after sending S.A.R - (Subject Access Request) yesterday. I've passed your request on to our Customer Care department. They now have forty days to provide you with this information. This is in line with the Financial Services Authority. Regards Pamela Eason smile Complaints Team Should I leave it at that now and hope they send the info?
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Thanks Little Bob, I have now asked for SAR but I presume they will come back now and say they charge for this service and I'll have to send a cheque or postal order. Will see what happens. Thanks Again Rainbow157
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Hi, I am waiting for Smile to send me details about charges but I reckon they owe me about £2000+. I sent a request for details of charges via Secure message though, would they responde to that? Does anyone know please?
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