we've sent off the preliminary request and recieved a reply yesterday saying basically all claims are on hold due to the test case i take it i still need to send the letter before action now then file the court claim after 14 days to keep to my timetable?

she's recieved another letter this morning saying there's gonna be another charge of £125 on the account i've not seen it yet so don't know if it's dated before her financial advisor spoke to them on the phone and got the account frozen, they spoke to them around 2.00pm on monday so is there any chance it could've been printed off monday morning? like the letter she recieved monday was dated 4 days previous anyhow i'm not too bothered as it'll hopefully all be claimed back

my partner was at work all morning and didn't have chance to phone them, anyway she's just been to see a friend who's an independant financial advisor and he's spoken to someone at HSBC on her behalf and let them know that we're starting proceedings to claim back the unfair charges and that she wants the account freezing until everything is sorted so no more charges are incurred which they've agreed to the majority of the £42 will be wiped out tomorrow as my partner was too late changing the account our child benefit is paid in to, so i think the account will be frozen at around £12 overdrawn once the child benefit has gone in the woman he spoke to has also arranged to have a complete set of bank charges on the account sent out within the next 40 days but has said they may not all be sent out at once, she also gave us an address for the HSBC service quality team in leeds plus an email address to contact once she's got the list of charges, i still have the S.A.R letter and cheque as i was going to send them recorded delivery and haven't had time to go to the post office yet, is it still worth me posting it or should we trust their word and wait for them to send the details out like they've said they will? (we have details of the phone conversation, date, time and person spoken to) hopefully everything is settled for now, i'll post back once we've sent them the preliminary letter

my partner is about to start a claim against hsbc, i've printed the data protection subject access request letter and sent it off today along with a cheque for £10 to cut a long story short, she gets paid fortnightly and occassionly goes overdrawn for a few days before payday, the bank won't agree to an overdraft and the charges have been making things worse, on her last payday they took £150 in charges so she's had to go around 12 days with no money she's opened a new bank account (with yorkshire bank) and had her wages and direct debits switched over, today she recieved this letter from hsbc at the moment she is leaving the account open until the claim is sorted out and then it will be closed but is there anything she can do about this demand for £42.11 which has only occured because of the unfair £150 in charges they took two weeks ago? thanks for any help