**Tresemme Hair straighteners are FANTASTIC and only £29.99 ** I got so fed up with the people at GHD that I thought I would buy myself a 'cheap' pair. So i bought Tresemme (made by Phillips) for £29.99from Boots. These are fantastic straighteners!! They heat up within 60 secs (the package says 30 secs, but i prefer to leave a bit longer), and max heat is 200 degrees. I am so delighted with them. Boots will replace them within a year if there are any problems at all.. So no need to worry about dealing with manufacturers. Really I am flabbergasted about how good these are compared to GHD. GHD may be slightly better, but I am not wholly convinced of that.. they are certainly not £70 better!! As far as I am concerned I have cut my losses and they can bin the garbage that they sold me. Live and learn - I will never buy GHD again.

oops.. the same letter as bushwackah - not bookworm

Yesterday I received exactly the same letter as the one pasted by bookworm. I bought my ghds 3 and a half years ago; the top plate came free just out-with the warranty period. I should have sent them in at the time, but didn't contact Jemella until I had heard of a number of people who had the same problem as I. I wrote them a letter explaining my concerns to which they replied with a pre-paid special delivery bag and no letter. I sent the ghds in this bag, and their response was to send me the letter as received by bookworm. I replied to them with a letter to Andrew Harris, the head of customer care. I received a letter back from 'him' with a further offer of £20 off styling product - i think not!! They did say that I would be charged £10 to get straighteners back. I think by law they can do what they like, however, if you were to take them to a small claims court (not sure if they have that in England) you may be able to claim the costs back as being unreasonable and not part of your contract. As far as I am concerned it is Jemella who asked for my irons to be returned - I had never suggested to them that they might want to look at them. To give them their due, they do reply to letters, but I think it might be helpful if all of us who have similar problems with the irons all sing from the same songsheet! I for one am not prepared to let this drop. They may be charging £10 for their handling charge, however my handling charge for sending the irons to them as per their implied request is more expensive than that: in my estimation (yet to be confirmed), the time take to wrap this item,take it to the post office, and the petrol costs incurred amounts to about £25. If anyone knows the legal position on this, their advice would be much appreciated!