Sorry, can't help with the refund as I actually ended up getting the Sat Nav unit. I phoned up with the intention of giving my details over the phone to ensure a swift refund but decided to put my points over. Ended up speaking to the Managing Director who explained their side of things but I persisted and eventually I got the news that one of the last of the stock which had just cleared customs was actually allocated to me so I would be getting one anyway. I've now received it and it's a generic non-branded Chinese GPS unit running iGO Amigo software. Not tried it outside of the house yet but I'd say it's worth the £37.75 but certainly not £100. Bubba P.S. In fact, if you want to see the exact unit, have a look at item 270666229870 on eBay. It's the same unit although the one I received has a different car mount and didn't come with an SD card.

Aye, reckon I'll follow your advice - time to move on. Cheers.

Hi folks, Some advice please: On 22/08/10 I applied for an offer in that day's edition of the News of the World, to tie in with the release of the movie Salt, for a Sat Nav system at a price of £35 + £2.75 p&p. To do this I signed up at captaincash.co.uk and paid via RBS Worldpay - payment was taken immediately. The offer was to run until 06/09/10 and the terms stated delivery could take up to 40 days. On 14/09/10 I received the following e-mail: Dear Sir/Madam, Thank you for responding to the News Of the World Salt/Sat Nav promotion. We have processed your payment and your item is in our system. Please allow the full delivery terms as stated on the offer. Due to overwhelming demand for this offer, initial promotion stocks of this product ran out and some readers are experiencing a delay in receiving their product. We have new stocks on order which are expected within the next 30 days. Any and all remaining orders will be fulfilled as soon as possible and we will contact you (via email) to give you a more accurate delivery time as soon as possible. If you are unhappy with the extended promotion timescales please contact us at help(at)mediapromos(dot)co(dot)uk and we will be happy to process a full refund. Thank you for your patience and your interest in this offer. Regards, The Fulfillment Team Media Promotions & Publishing Ltd Based on this, my assumption was they had received X orders and used up the initial Y stock so had ordered X minus Y stock to make up the shortfall and as they stated 'Any and all remaining orders will be fulfilled as soon as possible'. I subsequently received an undated letter, saying almost exactly the same as the e-mail except the replacement stock was now expected in 40 days and asking for my RBS transaction details if I wanted a refund due to the extended timescales. I was happy to wait but last week I received a further letter which said: Due to overwhelming demand for this offer, we now regret to tell you that all stocks have run out and we will no longer be able to fulfill your order. They then asked for my RBS transaction ID to process a refund which would take up to 14 days. I e-mailed back declining their offer and asking them to advise how they would fulfill the contract that I believed had been formed - that was Wednesday 27/10/10 and as yet they haven't replied . Here's a link to the original offer: h**p/www(dot)mediapromos(dot)co(dot)uk/salt and according to another site run by media promos called freebiegifts(dot)co(dot)uk the Sat Nav was worth £100. So, my point is they knew how many outstanding orders they had when they e-mailed/wrote to me and they clearly stated that any and all remaining orders would be fulfilled as soon as possible with the replacement stock they had ordered so my expectation was that I would receive my Sat Nav, worth roughly £100 for a bargain price of £37.75. Can I pursue this matter in any way or should I just accept a refund and move on? Any advice gratefully received.

Well the 30 calendar days is well past so I think I'll just see what happens following the deadline they set of 25/05/07 for me to pay up. If they write again then I'll give them a chance to write it off before contacting Trading Standards (TS). Thanks again, Bubba©

Thanks for the clarification rory32, I really should have known that shouldn't I? Do I now communicate with Capquest to advise them that, as they have not complied with my request, then that is the close of the matter as far as I'm concerned, or do I just sit tight and do nothing? Cheers, Bubba©

Sorry, I may have worded that badly. The application form was signed by me in the box entitled 'Credit Agreement regulated by Consumer Credit Act 1974' so presumably this is the Certified Copy Agreement (CCA)? As you can tell I'm not 100% on the terminology but thanks for your help. I'll have to check back again tomorrow as I have to be up early in the morning. Goodnight, Bubba©

Hi folks. I received a letter from Capquest dated 28/12/06 stating that they had purchased a debt of £62.61 from American Express and requesting I contact them to make payment. I did have an American Express credit card back in the late 90's which fell into arrears but was eventually paid off in 2004 (along with other debts) under a Debt Management Plan (DMP) with the Consumer Credit Counselling Service (CCCS). I therefore contacted Capquest by phone to ask for confirmation of the debt and how it was calculated - the phone call was unproductive and I was pressured to just pay up. I did a little on-line research and found the 'prove it' template which I duly sent 29/12/06. I received one holding reply dated 31/01/07 advising that the information had been requested from American Express and my 'account' was on hold. I then received a further holding reply dated 03/03/07 saying they were still talking with American Express. I have now received a letter 16/05/07 enclosing a copy of an application form for an American Express credit card that was signed by me in 1995. The application form does not have a signature in the box underneath my signature which is labelled 'Authorised American Express Signature'. Capquest have not enclosed a copy of a 'Deed of Assignment' (DOA) or a list of monies paid by myself on the account - there is no indication of how the alleged debt is calculated although it has risen from £62.61 on 28/12/06 to £63.24 on 31/01/07 and £63.87 on 03/03/07 and 16/05/07. Where do I go from here? Do they have to prove the debt? Is it enforceable if the application form has not been signed by American Express? Do I contact American Express to check if they have a record of the account being paid-up under my DMP? Any help very gratefully received. Cheers, Bubba©