I mean paperless, as in 'no paper', not even a single sheet, like I've had with BT for 4 years. Yes and obviously it wasn't enough. Top of the bill, in the place where the amount is usually shown would have been better. The space they used below the figures is usually reserved for crappy offers™ thus I usually ignore it. Even better, 'we will remove itemised billing from your next bill, if you would like to keep it text etc,etc'. The decision to tack on a charge was indubitably avaricious. It should be policy, for sure. I'm almost certain that I didn't agree to 18 month contract, the reason being is that I knew i wasn't going to use the phone I was upgrading to, but I thought in a year there might well be something. I guess i'm going to have to demand that the phone recording be referred to sadly. Thanks for your help.

I should really state that at all times the customer representatives i have spoken to have been as helpful as I think they could be considering the policies. I'm almost 100% sure i wasn't told I was moving to an 18 month contract, which is my major gripe, its something I would listen out for. There should be a requirement to ensure a written contract is delivered, the same way it is the first time you join. It should clearly set out what you are getting, the cost of calls after you exceed your minutes/texts and overseas charges and the contract length. With regard to the itemised billing, I appreciate the green argument, but Orange has always offered itemised billing and by removing it would be nice if the savings were passed on to me. Instead, in true Orange style, they made an extra £1.50 or whatever from the majority who didn't notice that small print on their previous bill. BT have been offering online billing for years, do Orange offer a totally paperless solution as I would be interested. Thanks for your replies and I must re-iterate orange CS are still among the friendliest team I've ever dealt with.

Hi and thanks for the reply - I'm quite sure I didn't agree to the change - I had no intention of using the phone I was upgrading to (ericsson 810i, I believe.) but expected there to be something worth getting in 12 months (I needed to change talk plan as I was spending a fortune). I can categorically state that I would not have agreed to it in principle, it's not something I would do. At the same time I cancelled orange care as a result of the fact that orange were unable/unwilling to allow that to continue on the old handset (treo 650) so it was totally worthless. This, however, was only cancelled after numerous requests over the next 6 months. The tariff I moved to was select 500 with 250 text messages @ 25UKP a month. The phone was free at the time of upgrade, but my bills previously were horrendous, which makes a difference. Orange is not the company it was when I joined over 6 years ago - Their on-going policy of subscribing people to 'value added services' (that you pay for if you don't cancel) doesn't fool anyone. I've been mis-billed for data services that I had to take the time to resolve. Useful services have been withdrawn, such as itemised billing, which lets be honest - adding a 'we will start charging next month' on a 10 page bill doesn't get noticed - I wonder how many people ended up paying as a result of that. I'm not sure when I'm going to next be 'mugged' by Orange, but the general consensus between my friends/family is the same too - most, if not all, have left or are going to leave at the end of this contract period. Thanks, Simon.

So I ring up orange today as according to my calendar today is the day i can finally leave their shoddy service forever. However, much to my dismay it appears that they silently regraded my contract to an 18 month one when i upgraded last year. I'm absolutely sure I didn't agree to it as I really didn't want one. Orange CS are basically useless - but where do i stand in this, I have no proof of the fact that I did not agree and they are saying that they can't do anything till the contract expires in December. So far my best option is requesting a copy of the vocal agreement I made - has anyone actually succeeded in getting one of these yet? I assume they must exist. Thanks in advance, Simon.