This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

WEll hand delivered my letter to Halifax and still not heard anything, does anyone know how long it takes them to reply or is it worth contacting them again

My friend hasn't been charged as far as we can see but she was on dial up and thought that she had been charged through her phone bill. I have spoken to the credit card company who seem to think that AOL should not have been taking a payment every month from my card. I will be writing to both the credit card company and AOL. Thanks for the help I'll let you know how it goes

I let my friend use my card details to sign up for a free trial of AOL 2 years ago, the three months weren't quite up when there was a pop up screen asking her to update the details as the card was due to expire, she put in her name and bank details when she updated this. I now find that AOL have been charging me for this account and are denying that my friend ever changed the details. How could they continue to charge a card that had expired? Also how would I go about reclaiming the money as I feel that it is unfair that my friend feels that she has to repay me this. I have tried to speak to AOL about this on several occassions but they have just told me to speak to my friend about it, they have closed her account so we can't check any of the details, they have also passed on my friend's details to a credit company to investigate a possible fraudulent use of my card, I have told three people that work for AOL that it was not fraud as the fault lies with them. Can anyone help!

I have sent off my letter to claim back charges from the Halifax on 7/6/06 and will keep you informed. Thank you so much for this site I think over the past 5 years they have possibly charged me over a thousand pounds - watch this space.

:-?Hi I am really sorry if there is already a discussion about this but I would like to know how to start a claim from scratch. I have tried looking at FAQs but can't seem to find anything. Thank you for any help