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thechief

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  1. I am getting a bit concerned, the people on the phones are very vague and at times sound unprofessional. I wish I had just done it all myself, why I want to give these mugs 25% is beyond me now. They told me the whole process woule take between 14 and 16 weeks to complete, but it's been longer than that and they dont even have my statements yet allegedly....
  2. haha, well a) I am bit lazy and b) I wasn't aware how easy easy it was to pursue yourself at the time and c) I was concerned the legislation might change so I thought I was in safer hands. I probably should have gone about it myself. Mind you I don't mind giving 20% of my "winnings" to them, as long as the Natwest have to pay it all up!
  3. I signed up and sent £15 to this company to pursue my bank charge claim for me in late February. They keep 25% of my charges too. How have people here found them as an organisation? Have they successfully recovered your charges?
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