Thanks for your reply, to give you more info I did ask for SAR which has been declined due to the fact that apparently the tapes were corrupted so of no use, they claim they have no documentation as they forwarded to first plus ( first plus have no knowledge). In their final response they have said that due to the fact that they were not regulated they had no obligation to supply us with advice and it was down to us to have read and understood the terms and conditions of PPI even though we were not sent these until 10 days after credit agreement was signed. They accept no responsibility for the bad advice and misleading sales call their advisor gave us and seem to think that we cant do anything about it, they were very happy to tell me that the FOS did not regulate them until 2005 so would not be interested, I have tried to research and unbelievably it would seem that this company were not regulated by anybody at the time. As far as the FOS are concerned I had a brief telephone conversation were I explained full situation to them, they sent me a form which I have returned and am waiting further news, however I am concerned as I cant seem to find anyone who has any luck with them pre 2005. If they cant help me then I dont know what else we can do. The worst thing is that this PPI is lumped onto loan and as we cannot claim, get a refund or receive the cashback we were promised after 5 years it will stay on the loan until loan paid off which at the moment stands at 22 years so will end up costing us thousands more, surely this cant be fair?? Any advice greatly received, the only other tact I could think of was to pursue first plus for fact that they are only offering me £107 refund on policy that cost £7500, they were regulated at time by GISC could this be unfair contract or something similar particuarly as they are now saying we cant get cashback either.

Hi all, no replies to my post just wondered if anyone can advise me what I can do if FOS cannot help me as at time it was out of their jurisdiction. Will that be it or can I pursue them anywhere else, it just seems so ridiculous in this day and age that a financial company can treat a customer like this and not be accountable

Hi I originally posted regarding my mis sold ppi on loan taken out with first plus but first plus have directed our complaint to Central Capital (Debt Buster loans) as it was them that actually sold us PPI. Now we have sent full complaint to them as well and have had a very unsatisfactory conclusion, basically they have said that 1. No tapes are available as they are corrupted (very convenient) 2. They have no documentation as it was all forwarded to first plus 3. They were not regulated at time sold me PPI so they have no set rules to abide by therefore it is perfectly ok for them to tell me a load of rubbish and not be accountable for it. 4. Because at time they were not regulated it was down to me to understand the booklets they sent us even though we didnt receive them until 10 days after we signed credit agreement 5. they have said FOS will not be interested as it is out of their jurisdiction as it was taken out prior to 2005 (taken out Dec 03). So even though they have mis sold us policy we can do nothing about it. This is obviously made us furious and even more determined to fight them but what I need advice on is can we actually do anything about it? Surely they must have had to abide by some kind of regulation or code of conduct and be accountable for such bad practice. I have spoken to FOS who took down the details and have sent me a complaint form which I have returned to them today, I had quite a long phone call with the FOS and did explain that it was prior to 2005 , they did not say they couldnt deal with it and said they would look into it, would they have told me straight off if they couldnt help me?? I would be really grateful to hear from anyone in similiar situation or who can advice me on what to do next. Thanks Suzy

Thanks for that have read it still not sure where we stand as far as it being pre 2005, pretty sure policy was mis sold but what can I do about it if they were not regulated

Hi everyone, thought I would update you all on latest, also need more advice if possible, firstly just need to clarify my husband was not self employed when we took out policy but has since gone self employed. We have had a letter from first plus basically saying that they have done nothing wrong and as they did not sell PPI they are not responsible and have passed complaint to Central Capital who sold us PPI. I have this morning had a reply from them and dont know where to do from here, the points I complained about were: We did want my husband as first named applicant, we were not informed that PPI was optional and made to beleive it was part of loan, we were told it was a joint policy, we were not told PPI was added onto cash loan and interest charged ont it, we were not informed we had other options for PPI i.e monthly policy, we were never given a figure for loan without PPI, we were not explained the level of rebate, we were not asked about medical history or told about exclusions, claims procedures were not explained, we were not informed that cashback had to be used to pay into loan or buy another PPI, terms and conditions wre not clear regarding level of cover. In response to the above this is what they have said: My husband was put as first named applicant becuase he was the higher salary earner at time and because my employment was part time I was not legible for sickness and accident cover it is only available to full time workers.( This is not stated anywhere in any terms and conditions or booklets I have) They have been able to find the tape of sales call but unfortunately it has been corrupted conveniently so they are unable to listen to call and provide me with a copy. At the time of my application (end 2003) there was no regulatory requirement to verbally disclose features, benefits or exclusions of the ppi or to provide advice surrounding insurance, therefore they relied on customer to make their own decision!! They apparently sent me various documents that I should have read and understood at time of signing loan so they assumed that all was ok. If we did not understand anything we should have raised it at time. They also state that the Financial Ombudsman will probably not be able to do anything because at time of loan it was out of their jurisdiction. So basically they are saying that even if they did behave inappropriately and mis sell us policy we cant do anything about it. This is very infuriating to say the least, can anyone help?? The awful thing is that we cannot claim on policy which would be bearable if we thought we could still get our cashback in 2 years but the problem is due to our bad financial situation and the fact we cant claim we have gone into arrears with loan a couple of times which will mean that they will refuse to pay it, so we cannot win at all and have thrown away over 7k

Hello again, well I sent my complaint and have today received 3 letters, 1 from first plus thanking me for my complaint but stating that apparently the 1st PPI was taken out with Loans.co.uk and then when we increased our loan later that year we took out PPI with a company called Central Capital Ltd I do not recall this but they have passed our complaint to both companies to investaigte. I also received a letter from Loans.co.uk and Central Trust who state that they are investigating our complaint and will be in touch. Does any one have any dealings with these companies and now that first plus have passed the buck do you think we still stand a chance of reclaiming this money??and where do I go from here? thanks for everything Suzy

Hi all Well I have not received yet my promised phone call from First Plus, so I ahve drafted a long letter of complaint which I will send of today, however something that has come to light and I wanted to get advice on is that I originally took out loan with first plus via Loans.co.uk who I know have been in big trouble about mis selling PPI, however later on that year we revised our loan (stupidly borrowed more) directly with First Plus and they also put PPI onto loan, will first plus try to blame loans.co.uk for originally selling me policy or are they both accountable??? In my opinion they both mis sold it to me but if they blame loans.co.uk what do I do?? Thanks for everything

Hi there, I have started a thread as a newbie regarding first plus and have just starting complaint against them I would be very interested in hearing how you are getting on with your complaint also my loan was taken out prior to 2005 does this mean that I am in a better position?? Do you know if they will be able to provide me with copies of telephone conversations? Thanks for your help

Thank you all so much for your advice I will let you know how they try and wriggle out of it when they call me tomorrow

Hi, I am new to this forum and would be very grateful for any advice that you can offer. We took out a secured loan with first plus in Dec 03 and stupidly agreed to take out their PPI insurance, the loan was for £30000 and they added on £7347 for PPI. The loan was joint with my husband and we were told that if we didnt claim for 60 months we would receive full cashback for the PPI. However our circumstance since then have drastically changed, I have become il and subsequently am now disabled and my husband who is now self employed has had to reduce his work to become my full time carer. We had kept up with payments until last month although this meant cutting back on our basic needs but have now got to the stage that we cannot maintain these payments. I have contacted first plus to make a claim on our insurance only to be told that because I am not the first name on the policy I can only claim if I die! and am not covered for sickness/disability. We feel that we have been completely missold this policy as when we took out loan I arranged loan and it was them that decided to put my husbands name first, they did not explain to me that only he would be covered on policy and did infact tell me when I said that the cover was very expensive that it would cover both of us. When I received credit agreement to sign there were terms and conditions of PPI and it does not say anywhere in there that only first person is covered for sickness. I have lodged a complaint with first plus who are calling me on Tuesday, but we are obviously very upset that we have paid £7000 for a policy that is basically useless and still have to find the money to pay the loan or risk losing our house. I have enquired about cashing in policy and they offered me about £100!! It makes no sense, we are both responsible for loan so why are we not both covered on insurance, particuarly as it was so expensive. What makes it worse is that if we fall into arrears with our payments which is now likely we will not be able to claim the cashback either so we have completely wasted £7000 plus the interest. Can anyone please help!!!!