Hi All. I have inputted my information into the Bank Charges Interest Calculator http://www.consumeractiongroup.co.uk/forum/showthread.php?t=182 I am currently struggling to understand the: Days Since Offence and Interest sections as they both say #NAME? and i am not sure what to put the values to. Does the days since offence really mean how many days from the 'In Respect Of' to the actual date today. I dont think it does but is confusing me. And what do i type in the interest section as this also has the same NAME values. Sorry if this is obvious but need help to complete this Cheers Shaun

Thanks for your reply. the 38 pounds charges that im not sure about are very regular charges and i believe that within that charge is a 5 pound charge for their services (Advantage gold) and all the rest is some kind of charge for going over my overdraft limit. Although the statement doesnt break it the charge down, if i go to claim the 38 pounds could i get in to trouble for trying to claim it all back (as it doesnt state what the charge is for) or would they just adjust the charges taking the 5 pounds from every claim of this amount and give me the rest (33 pounds). Has anybody had any luck with natwest so far, as i see that their are no (or very few) claims that are registered in the litigation section about natwest. Cheers shaun

Ive received my statements from Natwest today Saturday 13th May. --------------------------------- Regarding charges: On the statement it doesnt actually say what the charges are for... (the first examples below i understand, its the ones further down i dont) i.e 1 month it will say charges card misuse: 35.00 referall 25.00 ------------------------------- But what are the others below, normally taken on the last day of the month. I understand the interest one below but the one below that 'charges', can i claim for those as i dont actually know what the 'charges' are for. i.e interest 6.46 Charges 38.00 ---------------------

Good Morning All. A newbie to this and looking forward to it. Will need help along the way so advice needed on every step despite excellent information all over the website. Here goes: 1) Monday 24th April sent D.P.A to Mr Alex Lyons, D.P.A department at Natwest requesting information on my account for charges applied. Printed out your letter from the website. Sent recorded delivery and requiring a signature on 24th April Now 30th april and still no delivery signature confirmation from post office tack n trace section re: letter to Natwest. Please inform on next step if no signature and also if there has been a signature.