Thanks guys:) . Why couldn't they just say that!!!

Another question:roll: I recieved this letter before they sent me the bank charges, I don't understant what this bit means.... "With reference to your request concerning any 'manual intervention' to the adminstrative charges debited, these charges have been processed in accordence with the terms and conditions of our current aggreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropriate action, contacting customers when appropriate, or handling customer enquires regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account." :-? :-? :-? Can anyone break this down for me please...

Thanks for your responses:)

I just got my bank statements through the post... HOWEVER, I requested it for both accounts, but I only got it for one account and the statement sent has a LOT of pages missing!! Pages 59 to 83 are missing... thats from Oct 05 to May 06 AND they have sent me nothing from May 06 to now. What should I do???

Thank you. I can print it out now. Much appreciated

I have written my first letter to get the bank charge info and now I am confused.... which address do I send my letter to??? There are so many address and I wanna make sure I am sending it to the right one. I live in London (not sure if this makes a difference to where it should be sent). is it this address... Retail Regulatory Risk 2nd Floor Cornerstone 60 South Gyle Crescent Edinburgh EH12 9WF or this address Mr Alex Lyons Data Protection Manager Retail Regulatory Risk 2nd Floor Business House B GOGARBUREN P.O.Box 1000 EDINBURGH EH12 1HQ Also do I make the cheque payable to NatWest or National Westminister Bank Plc??? Any help will be appreciated. Thanks