Hi had a letter today from Lloydstsb (following my LBA sent 10 days ago) offering me £750 as their final response Am claiming back £955 - didn't add interest to start as wanted to keep it simple, will add this when file a claim What do i do now, the LBA gave them till 16 Jan, to respond, do i reply saying thanks but want the rest, how much do i file my claim for and what do i do about adding interest, please help as want all of my money back Sent a letter to my MP 2 weeks asgo and still not had a reply - what do we pay these people to do!!!

send letter 2 (letter before action) go for it you will win

have just started the application for a natwest current plus - i think we have very good credit rating so hope to get accepted - wasn't a problem when we moved to abbey last year so fingers crossed

many thanks LBA sent 2/01/07 to debbie gilbert, heres hoping for another victory!! Just trying to set up new bank account with natwest so can get shot of lloydstsb before they try and get rid of me !

Hi can anyone help - sent my SAR to Penny Berryman Senior Manager Data Protection Dept. Lloyds TSB Bank PLC The Pentagon 48, Chiswell Street London EC1Y 4XX following that sent prelim letter to: Customer Care LloydsTSB 125 Colmore Row Birmingham B3 3SF got a response from: Debbie Gilbert Team Manager Customer Service Recovery Centre Charlton Place Andover Hampshire SP10 1RE so now this is who i have sent my LBA to, is this right and which address should i use for MCOL??

Hi Have not long started the proceedings after nearly 2 years of debating and fanniying about!!! 1st letter sent 8/12, reply on 14/12 from debbie gilbert blah blah NO REFUND - so 2/01 sent my LBA back to her - hope this is right but followed the templates on here, added a bit at the beginning thanking her for her unsatisfactory response to 1st letter costs have now risen from original letter £895 to £955 (added the day i sent my LBA) Originally had 2 accounts with Lloydstsb but closed one out of disgust that they charged such high 'excess fees' just need to open a new account as they are bound to close mine - any recommendations for new bank - just basic account (DD and SO) counter service at bank though - HSBC or Natwest look favourites Looking forward now to actually getting myself straight after Lloydstsb sent me wonky!!!!

quick question, one of the accounts was closed by me last month partly in disgust because of the high charges am i right in thinking i can still claim back the charges levied against me for this account????

this is a copy of letter i have just sent to them outlining issues what are my rights and what should i do next i.e how long to give them to reply >?>>>> Haven & British Holidays PO Box 127 1 Park Lane Hemel Hempstead Herts HP2 4ZX 23 June 2006 Dear Sirs RE: Complaint regarding holiday at Caister I am writing further to our recent visit to your site at Caister. Our holiday was from 16 - 19 June 2006, booked through the Sun Holidays Promotion. On arrival at the site we collected the keys to Chalets 32/33, chalet 32 was inaccessible due to the key not fitting, and chalet 33 was inhabitable for a family with 2 small children. The chalet smelt damp and musty, the fridge smelt of mould, the drawer fronts we hanging off in the bedroom and the smoke alarm was hanging from the ceiling, in no way was this chalet safe or pleasant accommodation. We went back to the Welcome Centre where we were told we could be moved to another Chalet of the same standard but without the broken drawer and smoke alarm, we felt that the standard of accommodation was substandard and we were not willing to do this, our only option then was to pay an extra £50 for a silver caravan which under the circumstances, we had between us 4 children 2 of which were under 1 and by this point we were just wanting to start our holiday. We did fill in a complaint form whilst we were there but unfortunately the Receptionist was inundated with people requesting transfers of accommodation so we didn’t receive full attention or even an apology. On arrival at our new caravans Ramworth 18/20 we were pleased with the standard and thought we could begin to enjoy our holiday. Unfortunately the caravan was not very clean and I spent an hour hovering and mopping the floors before we could let the children crawl around. Over the course of the weekend we were disappointed to find you have no family changing facilities in your swimming complex, and you state in your brochure ‘direct beach access’ however it does not state you have to climb through railings to access the beach and that if, like us you have pushchairs it will turn in to a mammoth task. Despite these issues we did proceed to enjoy our holiday, however we are absolutely appalled to discover on our return home that our bedding which we took with us, to avoid your linen charge, is now home to fleas. Our duvets and pillows have had to be cleaned at the laundrette and bedding duly boiled. This is in no way acceptable, the inconvenience this has caused us not to mention the bites which are not pleasant is not the lasting reminders we want of what was to supposed to be a pleasant family holiday. I hope you will look in to the issues raised in my letter and I look forward to hearing from you soon. Yours faithfully

just today posted my letter asking for statements, thought abouth doing it a few months ago after accessing this site but now have full time access to PC which should make things easier so here goes!!!!