I used the template letters from money saving expert. The first one requesting my statements then the second one requesting my bank charges plus interest back including a breakdown of all my charges and interest. I then recieved the letter within the 14 day time frame saying they are considering my claim and will get back to me as soon as possible. My question is do i leave it for a couple of weeks and see if they get back to me or do i threaten court action?

I have recently lodged a claim for the return of my bank charges. I have recived a letter saying that they are dealing with my claim and will respond as soon as possible, but my question is now do i wait and see if they reply or do i send another letter/email. Also what should this letter contain should it be court action or a new timscale? also has anybody had ther account closed/ overdraft withdrwn? thank you in advance jamie