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Hi everyone I would like to tell you about an experience I had at the Cannock store last September/October 06. My husband and little boy were with me looking at suites at Exclusive Leather Sofas when we witnessed two ladies and a gentleman being verbally insulted and threatened by a member of the staff. This certainly was not done in a quiet manner that's why it drew our attention. When we asked the salesman who the man was doing the shouting he told us it was the boss Gary Lord.:o It was quite obvious that this man with his loud abusive mouth was trying to get these three people to retaliate which I can honestly say they didn't. The words P... Off, Get out of my shop was said over and over and Take me to court I have more money than you. I presume these three people were customers who must have had a complaint with ELS. We felt it was appalling and thought "that could be us if we have furniture from here". Needless to say we went elsewhere but I did wonder what happened with those customers. Divine Retribution were you working there at that time do you remember it?.