Err, Yes exactly like that except I wasn't sure whether you meant the thread or the this site Unfair UK Bank Charges | legal help from Govan Law Centre, Glasgow, UK - I assume you meant the site and from my quick scan it seems to address my question very well. So is it in the FAQ (and I just missed it) and if it isn't how do I go about getting it on there? Don't get me wrong - I think the whole site is great but I worry about other potential victims wilting under the psychological stress from the banks and not having the endurance to wade through the volumes of handy tips to find out where to even start their quest for justice... Top Tip Bookworm!

Thanks T4FF, I have placed a suggestion titled "Claimant resides in different country to Bank branch - which laws apply etc" here: Consumer Action Group > The Bank Action Group - against unlawful bank charges > This site - Questions & Suggestions There seem to be more questions on this from NI and the Isle of Man than Scotland or England but if anyone knows all the answers I'm sure we would all appreciate any input.

I live in England but my bank branch is in Scotland. I have been confused over which process I can or should follow - the English or Scottish one? After much searching I found one other person with a similar dilema but there was only one posted reply suggesting what was possible or preferrable. There must be many other peole in the same position (who may not even know it) - would it not be helpful to include some guidance in the FAQ section that spells out the options and the best course of action to follow. I had been dreading the thought of having to go to Scotland for a small claim (it was the principle of it of course) but found I could take my claim through the English system. A simple matrix showing what is possible and what is recommended would go a long way to simplifying the process for people who have moved around within the UK.

Thanks to both of you for putting me right... perhaps this subject is worthy of an entry in the FAQ section - is it possible to make suggestions for inclusion?

Hi Peca, I am in a similar position as my account is with a branch in Scotland but I live in England. I note Kurt Hamster's response but have been looking for the answer to this question for ages and this is the first posting I have seen on this subject - I don't wan't to give the bank a chance to avoid repayment by guessing the which way to do this. There must be someone out there that has actually been through the process and knows the correct answer (no offense intended Kurt but you didn't offer any statements to support your ascertion...)