Hi, this is my first post, I thought I'd share this laughable response from RBOS with you all. I'd sent for my statements previously and recieved them, then put in a preliminary request for repayment and got this thru the mail this morn. It looks like an standard response to me, just wondered if anybody else has recieved the same letter? Note the pathetic play on words to try and put me off reclaiming what is rightfully mine. This just makes me more determined to get my money back. .....(I've edited out the predictable/boring bits...)