as mentioned Benny Higgins has recently defected from RBS...so expect much of the same at HBOS. ********************************************************* Edited for potentially defamatory content BankFodder 3rd March 2006

alright..calm down big boy!!!

Hi Want to send a letter for my wife...what is the best address for stage 1?? also I used to work for Natwest(I know,I know) but in mortgages, but knew and still know a lot of the premium and bank managers.Believe it or not the are in the main nice people who are being constantly hit over the head by Natwest to achieve unreasonale targets.They are told not to refund charges and in fact are pushed to charge more for(business)overdarft renews and biz loans.Most of these people are there becuae they have been tied in just like customers are with charges. I personaaly found Natwest ok to work for before RBS took over.They are not run by senior manager without the first idea or care about customer service...it is all sales,sales,sales!!! rant over. PM me if you need any natwest inside info and I will try and help.