Hi Delta.Pete, I've just responded to your post on CableForum and I will try and help you as much as I can. It's taken me the best part of 30 minutes to find my password for this site. :o:o I have asked a couple of questions and would appreciate if you could answer them at your earliest convenience. It actually sounds like your outgoing mail settings are actually incorrect. I have left some information there for you to read through. rory32, I will be glad to help Delta.Pete out as much as I can regarding this issue. ChilliP aka Cerberus

Hi to all users of this forum. I have been reading some threads on here for quite sometime following a dispute with ARC and LA Fitness. Some information has been very useful and I want to thank all of the people who give their time posting this information to make consumers lives better. (as soon as my credit card is clear I will definately donate to this worth while cause. ) ChilliP

I had a problem with both LA Fitness and ARC. Here is how I resolved my issue. LA Fitness decided to chase me for £69.60 with another £40.00 costs on top of that for getting ARC involved. After further investigation LA Fitness said that I had cancelled my DD. I checked my account online to find that my DD was still active and that LA Fitness had failed to collect the money. I had this confirmed by my local branch as well. ARC then decided to contact me. I spoke to them because I am not scared of speaking to them and fully understand the bullying tactics they use. The scenario was a bit like the original posters scenario in the fact that ARC didn't care, it was money owed and refused to hold any action even though the account was in dispute. They forwarded this to their legal department Trevor Munn (Same Company). In the mean time I contacted LA Fitness by recorded delivery and asked for a copy of my signed Credit Agreement and a Full Statement of Account and reminded them that I am entitled to this and they had 12 working days to forward this to me. ARC then contacted me with a solicitors letter saying that they were going to take me to court to reclaim the costs in Northampton. Bit hard to do as I live in Scotland. I immediately forwarded a complaint to the Credit Services Association about their conduct as they were clearly in breach of the assesment of justice act. After 12 working days LA Fitness had failed to provide me with my copy of signed agreement and a full statement of account. I called them again and advised that I am now taking further legal action against them for their failure to comply. Long story short - Called LA Fitness today who have advised me that the outstanding balance has been wiped and my account has been closed. Called ARC to confirm this and they did. I have now asked both companies to confirm this in writing, which they are now going to do. In short. LA Fitness is a poorly run company and ARC are a bunch of complete muppets, but after following a few guidelines from people on here and from other sites, I stuck to my guns and won my case. I suggest other people having trouble with these companies do exactly the same. I am also still awaiting my response to my complaint with the Credit Services Association. Thanks, ChilliP (Oh and Hi btw!)