This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Just an update Wrote to BOS asking why I recieved no replys to my letters....Got a letter back from Paul Simpson Customer care manager (your joking) Stated that they had recieved no previous letters from me and they would not be giving my charges back, totalling £600! "as charges levied against your account are within the terms and conditions of halifax accounts, we will not be refunding these charges" This letter was in a A4 brown envelope, my name and address was covering the whole envelope, I take this as a little dig yes I have complained! Any comments? MP

Hi all Im passed the letter stage, Moneyclaims my next stop. First I sent for my statements from North Bank, got them, wrote asking for them back...no reply, again, no reply, wrote to Trinity Road, no reply, and again no reply......I feel like a right EDITED where do I send it? MP1962

Hi all Not been about for a while, things are looking good for the refunds...dont you think? I am just in the process of having a go with BOS, but Im a little confused, I think I need to send my claim to Halifax @ Trinity Road, does anyone know if this is right? I have sent them 6 letters with no replys, phoned then the other day and the chap said they have recieved my last letter, I asked if a reply had been sent, he just said no, sorry! RIGHT you buggers Im coming for you now, Halifax paid up, I have the fighting fund........But where do I send the Claim? MP1962

just checked my balance and there it was, good luck with yours it will come MP1962

:D HALIFAX PAID UP! Issued claim on 14th, money refunded today, yippee BOS, now I have a fighting fund Im coming for you:D Thanks to all Donation when its cleared MP1962

Have I done something wrong? Nobody seems to want to help or advise me! See if anyone comments / helps with this! Today recieved a notice from court, Halifax intends to defend the claim, defence signed by A O'Brien (Halifax solicitor), intends to defend all the claim. Is this the same reply as everyone else gets....this is now getting scarey:eek: Mp1962 Claim filed 14/6/06

Well there you go.....halifax have recieved my claim...Money claim says they have 28 days to respond, is this right ? I thought it was 14 days. Worried sick now, I have a feeling that I sent it to the wrong place. I sent it to Trinity Road....realised today i had sent everything else to Leeds:o . Whats the chances of it still being accepted? MP1962

Hi Ive sent my LBA last week, but Im wondering if to phone then and see whats happening with my claim......youve already won you cash back, who did you contact? They owe me £600+ Help Pete

Damien Robertshaws is a busy man! Recieved letter from him today, basically sorry but you will have to take it to the Ombudsman if you arnt happy with my response. If you have any other concerns contact me and I will investigate them......Well Mr I have a response for you CLAIM NUMBER 6Q236879. Stick that in your pipe! But seriously, is this a standard type of letter when you issue the LBA? Im so tempted to send him a copy of the claim.....by the way i was advised to send it to head office....have I done right? COME ON ENGLAND!

Just to let you know I have just issued the money claim today.....Ive waited long enough! Cost me £80.00 to file it but thats fine I hope it comes back! Also BOS did not respond to my request for repayment, Ive sent them the LBA............BRING IT ON.....Over £1000 between them and I want it back:D Mp1962

Hi all Now Ive just recieved my statements from BOS, Ive tallied them all up and they have charged me £620.00. What baffles me is, how can they justify charging me 6 times :o (120..00) in one month for excess O/D charge......can they do this? Pete PS the statements have come from 41 South Gyle Cres, Edinburgh...do i send all y letter to this address?

Help!!!!!! Will someone please give me some idea of what to put for the particulars of claim, on the MONEY claim form.....and which Halifax address does it go to? Cheers Mi dears:D

I am reading all these posts finding, Money claim filed, LBA sent. Has anyone been to court or even paid out recently?

Help....now what happens? I recieved a letter from Damien Robertshaw today, He says....We offered you six months of charges back, which you refused to accept. Please understand that we are not prepared to refund all of the charges that you have incurred on your account over the past 6 years. To comply with legislation, I would like to let you know that if you still feel unhappy, you can refer your concerns to the FOS...they can be contacted blah blah blah. It is now time to send the letter before action, which I have already send a copy y email......what happens next? mp1962:-|

Here comes the 8th of may..LBA time, but I have a question. In the template it states that Im claiming £==== plus interest a total of £*****. Does this mean that I will be adding another lot of interest if i file a claim?...please someone explain.

Here we go, today i had a letter from Damien Robertshaw from customer services. They are unhappy that I did'nt accept the first offer of £50.00 From (£427) and would like to resolve the issue by offering me £140.00. Which Im also not going to accept, they owe me £427.00 and thats what I want! The LBA I sent runs out on the 7th May, should I email them and remind them of this and refuse the offer, or do I go for the kill! One thing that does worry me slightly, I have also sent for other statements from Hellifax, and BOS. On the accept letter is says " Confirm that we accept the offer of £140.00 from Halifax in full and final settlement of my complaint regarding bank charges on any of our Halifax accounts....interesting any of our accounts, what do you think? mp1962

Requested a list of charges via the DPA letter, which I emailled. I got a standard letter back yesterday stating they were looking into my complaint......today I get two letters one from Kevin Torbet, dated 21st April, he states that he requires £5.00 so my statements can be sent. Ok I knew this would happen but was told it was £10.00. Opened letter two from Carol Graham, also dated 21st April, Customer relations. Standard letter about their costs and she offers me a goodwill payment of £50 (haha), she also gives me a list of all charges incurred for 6 years, a total of £427.00. Some my say thats nothing, to me its mine ! She has included an acceptance form, but she has put a liner through the PLEASE MAKE PAYABLE TO: so I can only have the cash paid into my unused current account which is on the overdraft limit, but I have a agreement with them to pay this off. Can they insist that its paid into my account and not by cheque. (not that Im going to accept £50.00) So not what do I do? wait for the 40 days to pass, or press on and issue a LBA? Mp1962 Halifax DPA sent 14th April,£427.00in charges....offered £50.00 (22/04/2006) BOS...YOUR NEXT!

I emailled a copy of your request for statements letter to see what response I would get. Of course I put all my details in! Anyway today I recieved a letter by post from Customer Relations in Leeds. It reads as follows: i am sorry to hear of your concerns regarding charges on your account. We will contact you again shortly after we have completed our investigations into the issues you have raised. Your concerns will be dealt with as quickly as possible. Jane Preston Customer Relations Manager ENC Personal Customer Complaints....Heres what we will do. Is this the standard reply, whats next Thanks MP

First thing I have to say "this site is fantastic" all of us aiming to get our money back. I dont know everyone elses details but do you think that if the Halifax had been more caring and didnt put all these charges on accounts, we would not be having financial difficulties today. They deserve all they are going to get, I hope everyone who has ever been OVERCHARGED should get cracking and demand a refund. Good luck to everyone, I will be joining you shortly MP MODERATED post moved ... can you please keep to your original thread this is for your benefit and the benefit of others following your claim

Im just starting out with my claim, I am just thinking can the Halifax offset any refund against a loan that I have with them (yes I have defaulted on repayments) now have an agreement which I have not defaulted on. GREAT SITE Pete:confused: