Sharon I've only just registered and I take it ( correct me if I'm wrong?) that you are taking Virgin Media to court. Would you have the postal code for Virgin Media. 160 GREAT PORTLAND STREET LONDON. It appears that Virgin Media have given me W1W 5QA as there post code and its not correct. Trying to find the correct P.C. is a bit like looking for a needle in a Haystack!! My claim is for just under £2000 for my time spent (I'm self employed) since December till early March for NTL / Telewest /Virgin Media to get there act together. 5 site visits all unable to complete the installation to a straight forward 3 Bed Semi Detached house. I'll not bore you with the rest of the story. But like every one that works one likes to get paid? and if the Self employed can not work due to incompetence then I dont see why companies like Virgin should get away with paying. Regards Bruce