Hi All, I am hoping someone here can help me. I reserved a laptop at my PCWorld store which happened to be an exdisplay. When the sales assistant run it through the computer it came up at a considerately lower price. The Sales Assistant said they would honour that price when I collect. My letter has arrived and I took it to the same PCWorld store to collect. To my horror, the Store Manager said he would not honour that price (whilst laughing in my face) as it was a Reconditioned price and not an Ex Display price. To make things worse, the original sales assistant completely denied saying I would get it for that price (probably so he wouldn't get into trouble). Is this the kind of tactics that PCWorld use to get people through the door? I didn't get him to write it down as I thought it was a done deal (I thought you could still trust some people), but they seemed to know I wanted it for that price before I even mentioned it. I am so angry, does anyone know if I have a leg to stand on and who I need to speak to?? Kind Regards, bebeboouk

Thanks for your prompt reply Rooster. I hope I haven't jeopordised anything. Do you think that I could have?

Hi All, Hope you are all well. I have recently put in my MCOL claim against Capital One. I feel I may have been a little hasty as the first and only letter I sent was a 14 day letter that included interest and threatening court action (and the list of charges). They replied after the 14 days were up saying "we will get back to you in four weeks or maybe a little longer while we investigate blah blah". So I jumped in and filed my MCOL. Do you guys think this was hasty as I didn't send them another letter afterwards. I was just following instructions from the BBC Website - BBC NEWS | Business | How to claim back penalty charges bebetrois