no, it would have been 4500 minus 800 so to be honest i didnt have to use small claims court, i told them for a quick settlement i would have taken 4000, i never thought i could get this back so to be honest i think anything is a bonus i guess i am not as blood thirsty as you! ha ha:rolleyes: i should have has a claim worth 3700 as i agreed to pay charges of 12 a month and i didnt calculate that into my maths but hey ho, so to me i got it all back, i am very pleased, once i have moved the money out of rbs account i will be terminating all my business with them, and i have a new account with hsbc and i am going to be as clean as a whistle! i have learnt my lesson master! lol

GUESS WHAT GUYS!!!!! THE bank finally wrote to me, i was going for 4500 and i forgot to addmy account fee which totalled neraly 800 pounds and they have offered me 3658!~!!! i am taking it, i am so chuffed this is all over now! so all in all i think i did ok, i would like to take this oppuirtunity to thank TAff aka hydra for all your serioulsy useful gen, i would like to thank my wonderful boyfriend who unfortunately couldnt be with us today, and of course consumer action group for you thoroughly usable website with oodles of good info, and last but not least martins money saving tips, as its not as useful as this site, it did get me started on the right path and pushed me in this direction. (takes a bow) thank you, thank you!!! hop0e your all well thought i would let you know my good news!

am probably being dumb, as a uninitiated which is fine;) what is the 69 thing and contractual? i assume you mean thye amount they charge me for the honour of having an account with them, yeah i whacked that in two, i didnt know at the time when they charged 70 quid a pop at times i was paying 12 for the benefit of allowing the corporate **** to rip me off whilst taking me for every penny they could, sorry just ranting!!! on the statements it just says charges, not which charges they are. but i can work out the amount thats not a problem, so i have to courses of action sit it out and let the financial ombudsmen do some running for me, or running after a train i am having problems seeing let alone catching! thanks all your brill:p kel

ok thats lovely, just checked the MCOL website and cut and pasted this : Money Claim Online is suitable if: Your claim is for a fixed amount of money (no more than £99,999.99) Your claim is against no more than 2 defendants You have an address in England or Wales where documents can be delivered All defendants have an address in England or Wales where documents can be delivered You have an e-mail address i assume RBS is the defendant and their address is in scotland. thats why i asked if i could just have the documents sent to another branch address in England.

thanks for your help everyone, i spoke to the helpdesk at moneyclaim and they put me through to a legal service who put me in touch with the financial ombudsman who are writing to the bank to find out why rbs are ignoring me so i have to wait now to hear from the bank, and what they say from the financial ombudsman, problem is MCOl specify that you need an english address or welsh but RBS has their main office in Edinburgh, but the ombudsman saod thats not a problem, but now they have gotten officially involved and they say i have significant cause for complaint. so i have to wait again now, thanks for your help. ok have been reading through some previous rbs claim threads, now my bank as i have said is located in scotland, and for me to commence court proceedings i need an english address can i just send it to my local branch (which my account is NOT at) just so they have an address? and if i am seeking help through the financial ombudsman should i wait and see what happens with them or go ahead with court proceedings regardless?

i am in the forces, so when i opened up the account it was in scotland, i am in england now but the branch was one in scotland and i never changed it, god dammit! i could swear i am so mad, can i make multiple pleas for 750???

hello all, i am desperately after some help and advice if you can give it to me, i am currently trying to claim back nearly 4500 pounds worth of charges, i have been using martins money saving website which i am sure you all know about! i have gotten to the stage of going to the small claims court then i read on the moneyclaim website that i need an english or welsh address for the papers to be delivered to, now the Address i have for the RBS customer relations dept is in Edinburgh, but i see some of you have a couple of thousand pounds worth of charges you have gotten back but martins website says max claim for scotland is 750 pounds? can anyone clarify his for me and if i can use the money claim website for the total sum of money i am after? i would greatly appreciate anyones experience and advice! kelly