They haven't actually written and agreed a payment plan but we have made one payment over the counter in cash which they accepted and one on-line as i could not get to the office. Iv prob got hold of the wrong end of the stick but i assumed this ment they are now accepting payments or do i need to get it in writting from them i have writen and put in an official complain about the actions of the first bailiff they sent round but no response to date and i will be writting to complain re them sending a second bailiff....hopefullly i will hear from them soon as i am still waiting for confimation of the total outstanding from the council too!!!

hi quick update as not sure how to proceed now......council have accepted two payments no problems from them but rossendales have now sent another bailiff round...male this time, think they may be trying the intimidation thing this time!!!, and they have started the whole process again for the same debt!!!??? i am confused can they do this?? i have sent original letter again asking them to list their fees as i never got a satisfactory breakdown of them the first time, which i have pointed out!!! And i am sending a postal order for the fees for the first two visits but will they be able to charge me seperatly for this new bailiff even though its the same debt....oh yes and are they are doing this as they knew they could not remove the garden goods listed and the car obviously does not exsist. I am actually quite worried about this bloke coming back as he did leave a rather nasty message on my mobile (wondering how he got the number in the first place???!!!!) insisting i ring him back which i haven't and wont but i am really scared he will force his way in esp. if my son is home - can i send in a complaint to the council about them sending second bailiff round or is this comman practice??? Many thanks for all the help so far!!! claireblue

thanks so much for all ur help guys leeter has been sent and so far the biliff has not come knocking since and no contact from rossendales but im just wondering should i send them a payment covering the first two visits - which i know they can charge me for - so that they then dont come chasing me for that in a few months time or will this just encourage them to try to recover the rest????

ha ha ok im being stupid i just noticed ur link and found it!!!!! sorry claireblue xxx

Thanks Rae, yeah i work nights and its the only time i have computer access at the moment. i would greatly appriciate a letter dont know if im doing it right but cant seem to get back to my sticky on the other forum.....not great on this contraption yet!!!!!lol amny thanks claireblue xxxx

hi can anyone direct me to a template letter to complain to the council about the conduct and excess charges by rossendales and stating that due to this i will be paying them direct (have already accepted payment in cash over counter!!) sorry if i have double posted this but couldn't seem to find my earlier post not sure whats happened???!!!! many thanks claireblue xxx

hi apologies in advance if there is already a template on here but cant seem to find one!! could anyone direct me to a template letter to complain to the council re the conduct of their bailiffs and request that they accept payments direct due to this?? many thanks clairebluexxx:confused:

hi all thanks so much for all your advice...sorry about long wait for reply computer acces is very limited!!! Well i made a payment of £200 to my local council tax office, which they accepted ( after reviewing our payments we found we could squeeze the extra £100 out and would rather get this payed more quickly!!) the lovley chap at the desk gave me my reciept with a wink and a smile..think he knew what we were doing!!!lol and so far fingers crossed mrs bailiff seems to have dissappeared of the face of the earth however we ahve still left letter on door stating car is not ours just in case. Letter to council re complaining about bailiff actions on its way so i am hoping this matter will be resolved very shortly in the mean time we are going to continue making payments of at least £200 per month and get this cleared asap....now just the rest to sort out!!! thanks again claireblue xxx claireblue xxx

oh yes and another thing we did ask rossendales for a complete breakdown of all charges incurred this was convieniantly absent from the reply we recieved from them which stated that they could not accept monthly payments and that we must deal with the bailiff direct she scribbled some charges on the notice of distress form which we have listed above but as they were not very clear we would like written confimation as the total amount owed on each notice from them has been different each time!!!!, basically the company will take no responsibilty for their bailiffes actions or charges. Can anyone point me in the right direction for a template letter complaining to the council re the bailiffes behaviour and taking back the debt due to it??? thanks again claireblue.

Hi all, for various reasons, our own fault, we have an outstanding council tax bill of around £1133.42....i say around as we have had 3 different amounts told to us by rossendales!!!!! we first recieved a bailiff removal letter through the door, please note that the bailiff did not at anytime knock on the door i was home i called out to her and she ignored me got in her van and drove off!!! I phoned her direct left a message, no return call and no answere each time i tried to contact her. A few days later we had a final notice through the door, again i was home she did not attempt to knock or contact us in any way. we finally managed to contact her and offered to pay by monthly instalments of £100 at which point she became verbally aggressive and basically said there was no way she would accept any installments at which point i got some advice from a debt company who said to then write direct to company and the council, which we did and we also left copy of letter on front door stating we would not let them in and again offering payment and stating that if refused we would go back to council re direct payments, we also asked for a break down of charges. She then attended our property and took letter leaving a notice of distress form on which she had filled out the walking possession agreement asking us to sign that we agreed to our good being sold within so many days...needless to say we have no intention of doing so!!!.... listing pots plants (none specific so have removed my favourites, is this ok as they were no individually listed) garden furniture ( of which there are two really old tables and a chair!!!), a gas bbq and most concerning, a car which does not belong to us which was parked on the street and is listed with wrong colour and model no...since when do they make a peugeot 806!!!!!!!!!! she has charged us £42.50 for 1st visit, £57.00 for second and £110.00 for van and removal of goods, HOWEVER no goods have actually been removed even though the notice states they have, she has never entered the house and had walked round the back and listed garden items she could see over the fence???? is this legal and is there any risk she could attempt to remove the neighbours incorrectly listed car???? We have since made a payment of £200 to the council which they accepted over the counter does this mean they have taken the debt back or are we going to have this woman on our case for a while longer???? sorry about huge post just thought it best if u have all the facts!!lol claireblue