Not a cab driver, but can usually be found taxi~ing my kids about lol! Police have not been helpful but I will try again with Ipcc threat

Well here's my update. After much frantic running through hoops I still havn't achieved a thing! After faxing aLl pages (for like the 3rd time) I'Ve been told I won't get a decision until senior management of bailiffs, get back next wednesday. To tell you the truth I feel sick, dizzy from all the endless letter writing, faxing, photocopying, emailing, shouting on the phone & running to internet cafe to fax papers over. I have 3 young kids, havn't slept or eaten properly since all of this, have done no xmas shopping,,no time for that. I think these b******ds are breaking me & my sense of will!! The kids need the car, its xmas, we can't even make it down to Luton to see relatives. I'm actually considering paying to get my car back & then claiming against council and bailiffs. I'm very tired.

I havn't had any joy with the police, they don't want to know. Someone suggested I try threatening to complain to IPCC?

I am trying to see if anyone knows of her whereabouts, but I think this could take time... I've heard that sometimes the bailiffs don't even conform to this. Is that true?

Yes, but I know which one I'd rather be doing lol! This is a nightmare, 1st time I've ever had to deal with bailiffs towing my car & they are impossible to deal with.

Thanks again, I tried to contact him, but no reply as of yet.

Isn't it just? And we pay these people to treat the public like this...I think the next riot might be a motorist one @ this rate! Unfortunatley councils see us as easy targets for juicy revenue. Its nothing short of disgraceful.

Its a disgrace that in Ealing council, they have this particulary foul practice of not ensuring that staff in the parking services, actually deal with members of the public, in person. I mean, are they allowed to do this, why the veil of secrecy? I know they would say its to improve efficiency in service (lol, yeah right) but actually there is a total lack of accountability & feel sorry for the so called customer agents they put on the frontline, because @ best they are poorly trained to deal with the law, so you end up feeling really frustrated that they can't provide clarity & you can't speak to a member of staff that can! As for documents, they havn't said anything wrong, they did try to pick @ keeper details being later than insurance & date of purchase,o.k was late in updating those details, but even so, they were updated before seizure of vehicle & a simple check would have showed I am new keeper. I would have thought receipt, insurance cert, logbook would be enough to prove ownership.

Exactly Conniff, but try telling that to your local bobby! I will try again though

Hi, was busy doing all the letter writing, emailed the chief executive. Havn't received a reply from him, but got confirmation that he has received. I managed to get a phone call with a senior member of staff @ council...finally. She said she managed to get hold of the director of bailiff firm on holiday in spain lmao! And that the bailiffs would like to see aLl 4 pages of logbook, as they've only got 1st page (even though I faxed through all pages! Ggrrr) and asked if I have a paper trail which shows how I purchased car, e.g bank account, showing withdrawal...do I really have to provide such personal details to a motley crew of bailiffs??! I can resend my logbook, but to dig up old bank statements, that wouldn't conclusively show one lump withdrawal made, is a bit far fetched. Anyway she repeated the same spiel about it being out of council's hands & ultimately the bailiff's decision. I obviously restated that actually they do have authority to order the return of my car, just as they have the authorisation for its seizure & removal in 1st place. Long story short, she got the supposed assistant manager of firm to contact me. He called, confirmed he had spoken to council & that he needed copies of all 4 pages of logbook (no problem) and some kind of papertrail showing how purchase was made. I made it clear that proof of ownership has been proven by receipt and insurance, I'm hardly going to insure a car I don't own! Yes I changed registration details @ a later date, (but in any case, as the bailiff didn't hesitate to tell me the 1st time I had the privilege of being threatened by him, the logbook isn't proof of ownwership, just the reg keeper) and it was certainly changed before they seized & towed my car. He also said my receipt isn't neccessarily proof, as anyone could have knocked it out, they'd prefer a printed receipt. I retorted it was a private sale, how many of them come with printed receipts! Its amazing how new hoops to jump through get invented :0 Anyway, he said if I send the logbook again, they'll make decision quicker?? In the meantime, I will phone/email chief exec again...(thanks hallowitch, ur are a star!) Will keep u updated & would still like to know how I can file relevant court claim?,,just in case...

Thankyou hallowitch, I could cry right now. Am grateful to evryone here

Ok, by the looks of it there is nothing that is going to take immediate effect. Does this mean I have to pay this grand & half or lose my car??

Ok, how do I go about making legal claim and does it take effect immediately, I.e before wednesday? Also how do I get council to look @ my formal complaint right away? Urgent,, any help appreciated

Appreciated!!

Hi hallowitch, not sure how to move this to bailiff thread. Thanx for reply. The council I'm dealing with are ealing and their bailiff firm is collect services ltd, have never heard of them before this.

Snowy thanx for reply, yes I can appreciate that they might suspect that, but that is not the case and I thought the burden of proof was 'beyond reasonable doubt', but even in cases where relatives passover ownership, is that illegal in eyes of law? I explained in the cover letter I submitted to council, that previous owner was a previous lodger and that I don't know her new address and no I didn't have prior knowledge of her debts. If she is using a redirection service would I be able to trace her through this, as I don't even see mail for her arriving anymore?

I Think I should write that letter threatening court action, can anyone asvise on best way to do this? Thanx in asdvance for your help

Thanx For your replies. I went to police & that was a waste of time, they still told me 'its a civil matter'lol.the council are just as bad, after asking me to submit all my documents, which I did, they then turned around and said "its out of their hands the bailiffs have to make a decision",,so what was the point in asking for all my docs?? I was told out of goodwill they are submitting them to bailiffs on my behalf!! Aarrrgghh!!!sorry needed to do that...& u are right Jamberson, the so called customer service agents council places on the frontline are totally useless, but getting to speak to a senior member of this team has alluded me so far. I keep hearing references made to a top secret, hidden specialist team in the 'back office' & it seems I would need a Mi5 pass and a few tons of dynamite to get past this frontline! There is no accountability, I've demanded to speak to a senior & keep getting told their policy is they don't deal directly with members of the public...if don't laugh, I swear I"ll cry! Bailiffs, at least, have told me their senior manager will look @ my case BUT she won't be back until next wednesday,,however they have said my car won't be sold until decision is made,I don't know do you take a bailiff's word for anything?? Am just feeling so frustrated & violated,,could the timing of this be any worse? I Am prepared to go all the way to court on this, its my car, I'm not liable for these pcn's & its a bloody cheek that they can just steal someone's property, without even checking with dvla, as to who the reg. Keeper is,, diabolical.

Hi,am having a hellish time trying to get my car back from bailiffs who stole it & towed to their pound. I purchased my car in july from a girl that used to rent room in my place, sold as seen. I then proceeded to insure car in my name and have used it without incident. On monday I returned to where I left my vEhicle with 3 young kids, only to find it was GONE. I didn't know where it was, was miles from home & contacted TRACE & Police to see if they knew of its whereabouts. They didn't, after numerous calls to every agency imaginable, I found out from the LA it was taken from, that a lovely bailiff firm hired by the council, had my car in a pound in relation to 2 PCN's incurred before I bought the car from previous owner. They gave me bailiff no. I phoned & was basically told that unless I pay £1401.xx my car would be sold @ auction in 7 days wtf!!! I explained that I bought the car,am the new owner and am not liable for these 2 PCN's. I was told that I should pay up & then take the issue up with the previous owner!! The previous owner used to rent a room in my place, has since moved & I have no forwarding address for her, in fact all mail for her is returned to sender. There begun the beginning of a nightmare. Realising I was going to get nowhere with bailiff, I contacted LA again explaining my situation & that their agent had stolen my car, a simple DVLA check would have revealed my name as new registered keeper. They asked me to submit logbook, insurance certificate, proof of purchase & covering letter...no problem I did this, only to be told after repeated phone calls and chaseups (after faxing over...they allegedly don't deal with members of public in person...I wonder why!) That I have to deal with the bailiffs, as "its out of their hands". I argued that its far from being "out of their hands", as these bullying extortionists are employed by them as their agents and so they must be liable for their actions. Long story short, didn't get anywhere...something about make a complaint & meanwhile bailiffs are still detaining my car and could sell it think. This is horrible, I've explained I 'm not liable, have 3 young kids & we've been deprived of our only means of transport just before xmas, but these people are heartless & are only concerned with getting paid. Don't know what to do, but am thinking to report my car stolen by these thieves, if only to prevent car being sold & lost forever

Thanx 4 the tip, i will have a look at that thread today when i get a chance. Feel as though i'm already buried under enough paperwork. I'm also pursuing bnk charges reclaims.

Thanx. will do, am sure i will need as much advice and support for my court case against 3G. I'm waiting for a response to a DPA request i made earlier this month. Ive found that ive done most of the learnin as ive gone along. I guess experience is the best teacher!

Hi all. i'm new to this forum so just wanting to introduce myself. I am going through a similar process with Hutchinson 3G, with regards to a default they placed on my credit file . Am keeping a close eye on this thread and will be keeping all who are interested, updated on my dispute! Good luck UN1boy!!