Many thanks Barty, I have copied and saved and will have a play with this. Hopefully will be pretty straight forward. Have a good day.

No with being self employed he has copies sent like any normal account so that shouldn't make any difference. However, update!!!! Sit down as this may shock you - my information turned up yesterday after sending the non compliance one, I gave them 10 days and sent it recorded to my branch and it seemed to get through. They knew damn well what I was after it for because the covering letter states you may now proceed with your bank charges claim..... So it just goes to show they were dawdling because they wanted to drag it out as long as possible. So I still need an example spreadsheet as I couldn't get into the ones you directed me to before, can anyone send me one minus their personal details to give me an example? Many thanks.

Thanks Barty I have copied the letter and tried looking at the spreadsheet (just the simple one for now) but I can't seem to get into any of them at the mo, don't know if it's my pc or on here, I am pretty good with excel etc so am i just to type it out listing each date and amount and type of charge in a logical layout totalling it all the bottom? How many years are we to go back here after reading that other post about going back as far as you can? Is anyone else having probs accessing the spreadsheets? x

Another update, I forgot with my hubby being self employed we happen to have all our statements going back to 2001 and poss earlier. Now we have several charges which I need to clarify - Overdraft excess fee comes to approx £1100 over that period (few dates to check so this is the minimum), I also have unpaid DD fee of approx £700 and unpaid cheque of £57.50. Is it just the o/d excess fee we are claiming here? So I will go through them all again to confirm the amount I can now use this and go ahead with the N1 claim rather than SAR yes? How do I layout my charges and how do you provide a copy of the info as copies of the statements will be rather a lot? I feel much better now knowing I can just start the process and their procrastination hasn't done them any favours whatsoever! x

Ok I have started to get my head around some of this now, I understand I am doing the N1 form (familiar with that one unfortunately) for the DPA order. So this is a court order which is not claiming the charges (because I don't know them yet) but an order to get the bank to send me the info in the first place, correct? Has anyone done this before and what did they pay for their costs, what damages did you put down, I have my considerable time spent writing up letters, getting information/advice, postage and a couple of telephone calls. Not to mention how irritated I am about being completely fobbed off by this toss pot bank, sorry, I digress. Once I get this filled in what is the likely outcomes from this? Many thanks yet again.

Hi Barty yes I sent that one on the 23rd March (not recorded delivery or anything just first class) but I have since received their reply so they have been getting my post. The court order looks quite complicated. Do I fill in an N1 form or is there another form? Is this where I complete my form in triplicate and pay my £120 or is this before then? Cheers. x

Hi its me again, I haven't been on for few days as kids been off and been busy. Anyway I got a letter off Miss Kerry Parfitt yesterday basically completely ignoring my LBA letter dated 23rd March, the letter stated they are sorry they are not in a position to respond fully to our complaint and have included a Financial Ombudsman leaflet. So they have taken my £10 and as yet have not even sent me my statements. NOW I AM VERY P****D OFF THEY ARE REALLY TAKING THE P*** OUT OF ME WHICH IS NOT ON. I have read the previous post and copied it but not sure what exactly I am doing now. How can I start court proceedings if I haven't got my statements as I don't know what the value they owe me is. They are just being complete nobs now and yes I am very angry. I need to chill out but I feel they are so disrespectful. They cannot get away with this. So what do I need to do and please explain it in noddy terms so it's easier. Many thanks. x

Any advice on what I should do next, I need to put my foot down now they are really taking the pee. Cheers. x

Well I sent that letter on 23rd March giving them 7 days I have seen bugger all and still haven't had my statements and they took the £10 are they cheeky b*****ds or what? So how do I proceed when I dont' know what figure I'm claiming, although I know it will be a 4 figure sum I am sure as we have had quite a lot of problems with them in the past. Any suggestions on my next action, many many thanks to you.

Sorry to hijack your thread but I recently did a claim through small claims and providing it's under £5k then it only costs £120, or have I missed something? I recently sent my LBA off and have diddly squat, they have taken the £10 but haven't sent any info on my statements so can't even get that information, now they are really peeing me off, I can't wait to file a court action, god they deserve everthing they get. Good luck tho, reckon it's going to be a long slog for us. x

Well I rang that no and she qot snotty saying they don't deal with that sort of thing they are internal and dont' have access to personal account info or statements. Am going to call the no on the letter I received and tell them they have 7 days to get the information to me or I will commence proceedings. Is this right? x

Well 40 calendar days makes it 19th March so they have passed that. I will call that number and let you know. Cheers Barty. x

Hi me again, I have read some of the FAQ, I haven't been back on because I thought (ha ha) that things were moving after sending my second letter to the same person requesting the same information I then received a letter dated 6th March saying blah blah blah sorry about your complaint etc etc, waffling on as they do, at the end of the letter is said they would accept my request under the data protection regarding my 6 years worth of statements and they would be forwarded under separate cover in the next 3 weeks (latest 27th March). So I was waiting to see if they appeared before that date, yesterday I received a letter saying in reference to my complaint saying the enquiries will be completed within the next 4 weeks (ergo dragging it out longer). Now according to my previous letter dated 7th February they have 40 days to send me the statements I have asked for or to just respond regardless of how long they drag it out for? Which is it? If it's the first then is it 40 days inc of weekends or not? I just want my friggin statements, they have taken the £10 and it's like trying to get blood out of a stone and starting to really hack me off. Why can they not reply to my simple request? Sorry had to get that off my chest. x grrrrrrrr

Thanks, where do I find that bit? x

Well I have to say this place is the bees knees, thank god I found it. I have previously sent off (via Martins money tips) the standard format letter for requesting my statements to calculate the charges, had 2 replies both sayihng "sorry to hear your complaint" which is funny because i never mentioned any complaint I just sent my tenner asking for the info. So ok I need to check my account to see what's happened to the said tenner but what's my next step, do I just send another letter direct to Penny Berryman? Well done to all those who have succeeded and for sharing your experience, without it we wouldn't have a clue. Look forward to hearing from you. x