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jays

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  1. Sorry, just to clarify as was not clear in our 1st post this is the lite version, so therefore not discontinued.
  2. Thanks for reply, In 1st instance sent us away with Nintendo phone number, has since offered to send goods away for us. We are not happy with Nintendo time scale or that they will even find the fault. We feel all the way along Argos have tried to mislead us, we were firstly told to call Nintendo as they would deliver new item & pick up old. Now were been told about a week when Nintendo told us 4 -5 weeks. Can't believe all this over a relativly cheap item.
  3. Originally purchased from Argos on 28.8.2006, still have all packaging and till receipt, purchased using debit card and store vouchers. This item is showing an intermittant fault with one of the buttons, (it appears to lose contact every now and then, we are slightly concerned that as the fault only shows after extensive play, on testing this may not be found.) Returned item to store requested replacement, advised to call Nintendo and was given the telephone number, called Argos customer care who only empasized that the item needed to be returned to check that the fault was not caused by mis use and we were informed that if genuine fault was found this would most probably be repaired. Contacted Nintendo hoping for better news but was told of a 4 to 5 week delay for inspections. Spoke to Trading Standards who have confirmed that they have a right to do this and the delay at Nintendo is not unreasonable. After seeking further advise we sent letter to MD at Argos advising that fact that as the goods were less than 6 months old we were rejecting them as not fit for purpose, we gave them 7 days to resolve this matter or we would proceed to small claims court. We received a telephone call next day from a lady in the Chief EX office. After explaining it all again she telephoned the Store where this was purchased and them called me to say that I could take it to the store and they would send it back, she said that it would not be 4 to 5 weeks but 'about a week'. We requested this in writing and have received a letter that states; 'the console will need to be sent to Nintendo by your local store for further examination to establish the nature of the fault before any further action can be taken' We note she has not confirmed in writing the timescale that she mentioned verbally. Please can anyone advise us on this, what rights do we have? Do they have a right to insist on inspection? If we take this to small claims court do we leave ourselves liable for costs in the event of losing? Apologies for length of post but essential all details were given. Thanks in advance.
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