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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

kma

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  1. kma
    Thanks all of you, i am in the process of claiming from Lloyds and got the first letter acknowledging my complaint and a letter dated same day saying the charges were agreed fees etc, worried me a bit, but from all your info looks like i just need to proceed to the next stage so i will send the next letter now as 14 days is up!

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