Everyones point taken, yes you may be right, I am a bit up tight, but feel have a right to be.

OK!!!! Monies missing - monies deposited into my account at another Branch, yet failing to appear in my account 10 days later, big dispute, Bank denying all responsibility, no knowledge, luckily I had Bank receipt and promptly provided it, 5 days after which the money appeared! "Mate" - to be used as a greeting to a casual response or person well known, NOT to be used by Bank staff who I dont even know or have even seen before. I must respectfully dispute that 30 days notice WAS NOT given. A letter dated 8th of the month,received 18th of the month, and account closed 8th of next month is NOT 30 days in my reckoning, it maybe by the time the letter was written but not to be received 10 days later. Lies - to be told wife went into bank personally to deal with matter, when I know for a fact she hadnt, she is disabled and cannot get out unless I am with her. To be told bank issued replacement card, and when checked with district office to discover no replacement ordered. To be spoken to by a Bank Manager in such a way as to be offensive is not acceptable. As I said, all blew up since claim made to recover charges. Case closed. Have written to head office and district office, 3 times, no response.

Ooops, spelling mistake, sorry nattie. I appreciate the offer but the damage is done, Nat West are being stubborn and I hardly feel like discussing this delicate matter with an employee of Nat West. I also appreciate that nattie is trying to help, but a Bank that condones staff addressing customer as "Mate", who wont put their hands up and admit they lied to me and treated a disabled customer with contempt does nothing to put my trust in them. Nattie I know has the best intentions in the world trying to help and I know that, but this Branch down here has rules unto itself and head office are letting them get away with it. Would you put up with a Manager saying " Suit yourself, its your lookout" with customers in ear shot? I think its safer to just leave this forum and get on with it.

Thanks Nattalie I do not wish to disclose further details regarding my account Im sure you appreciate that such information is confidential, however, the Area Manager said, and I quote "I have instructed your Branch to issue with 30 days notice", the Branch did not issue me with such a notice. I am currently in the process of recovering charges from Nat West which started the whole thing off, and am presently awaiting a response from Head Office.

Hi folks Just thought I should warn everyone of the dirty tactics being employed by NatWest. I wrote to the Bank asking for copies of my statements, which I received, I then wrote expressing my disgust at the way my account was being managed unlawfully. Whilst all this was going on my account was being mismanaged by the Bank with monies going missing despite having been paid in, and staff blatently lying to me and addressing me as "mate". On Dec 18th 06 I received a letter from the Area Manager, which was dated 8th Dec 06. He stated that the communication between MYSELF and the Bank had deteroriated and that he had instructed the Branch to formerly give me 30 notice that all my accounts would be terminated!, and I should Bank elsewhere! I went to the Branch and was told, we can do what we like when we like, with no reasons, we dont like complaints, so there is nothing you can do about it. After numerous other letters its trnspires that "my complaint" is classed as unreasonable behaviour and unacceptable. EVERYONE BEWARE - I am still pursuing this as a matter of principal and wont let go, and the bank DID CLOSE ALL MY ACCOUNTS - AND I NEVER GOT THE NOTICE IN WRITING! Ombudsman unable to assist I might add. Brush 47 North Star:o:mad::-x:-x:-x