muadebe
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PC from online retailer below spec and malfunctioning
muadebe replied to MATTYFEZ's topic in Online Stores
The motherboard you found is the actual motherboard installed in the PC. The Bios version is P1.20. I have formally rejected the goods via email and spoke to them today. They are going to arrange a pick up of the goods and wish to inspect them upon receipt. They advised if they find my claims to be true they will refund. I have explained that I do not wish have a replacement or repair as I have rejected them for reasons covered under the SoGA. I will have to wait and see now If they decide to co-operate or not, as I get the feeling they are going to be difficult. They have already offered to replace the motherboard so I am assuming this is acceptance that they are at fault. I do not wish to keep the computer because I have had an extremely unpleasant experience with Eclipse and for me £800 is alot of money and I expect a high level of service and product for this money.
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