Dear All, Your advice please: I fell in to arrears on my Council Tax during the first 3 or 4 months of 2012 (April, May, June) due to contracting Lyme's disease (potentially life threatening condition) and being incapacitated at the time. I was off work too, and staying with family, during this time. I have also had to resign my teaching post so as to focus on my recovery and will supply teach from next term, instead (major salary drop). By mid August I had payed ALL my council tax for the year 2012/13 (via the council tax website - with receipts by email - rather than via the bailiffs as the council had requested). I however, have had stroppy/agressive demands from the Bailiffs for payment of their fees (£150 for what?) which I told the council (in a phone call) I objected to. Including the mention of lockmiths and lock breaking, as far as I can tell I have had only 2 letters by post (one since paying the total bill) and no evidence of hand delivered letters. The council have so far refused to respond to an email I sent them on the 29th of March warning them of my above situation and that I was away from my property while I recovered and that I could only receive emails not post. (Unfortunately, I seem to have lost the auto-responder, to prove delivery). Immediately after I paid the council tax online I sent the council an email with the word "complaint" in it together with medical evidence of my condition during those months (I have the auto-responder). On the day I paid I also spoke to the bailiff (via phone, blocking my number) so as to tell him I had paid the full council tax and mentioning my lyme's disease. As of nearly 2 weeks after the above email to the council, as yet no response, I have also got yet another demand for the bailiff fees, from Equita, with a another fee hike. Given I am still ill and not totally fit - this added stress is totally unhelpful. What should my next steps be? Many thanks in advance of your replies.