This topic was closed on 10 March 2019.

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- Consumer Action Group

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

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- Consumer Action Group

I'm not sure what a subject access letter is. Please explain and i may be able to help.

K x

Hi Closey,

I have all emails from Keith printed off so i have everything he has agreed to in black and white.

K x

Hi closey,

Thanks for all your advice.

Quote from email from Keith Jeremiah;

"As regards the court, I will write to say that we will not be attending on Monday. You can write to the court to say that you have agreed settlement terms with the bank, but payment has yet to be made."

Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

K x

GOOD NEWS EVERYBODY...

I have just received an email from Keith Jeremiah who has agreed to pay my court fee as well as my bank charges of £390.

Hurrah i've won all £440 back, there is justice!!!!!!!!!!!

Yey yey yey

Thanks to all who've helped me x x x x

K x

Just spoke to Barclays. Asked to speak with Keith Jeremiah and he's in a meeting. I left my contact details then the woman taking my message asked what it was concerning. I said a settlement of a claim. She advised me to email Keith as he is very busy and has been for a few weeks now.

I have his email but i was wondering if anyone could help me word the fact i want my court costs back as well in a polite manner.

Many thanks

K x

Hi alijolly,

Just read your thread. I am a little bit ahead of your situation.

Just wanted to say don't worry about anything and if you need any help just ask as i have just finished my fight and won! You should get a court date next then hopefully they will settle before your court date as in my case.

My thread is titled "have i got a case with the Woolwich?". If you get time take a read and you'll feel more confident. I was very nervous but all the advice i was given happened.

Take care,

K x

Hi Lueeze,

Thanks once again for the advice.

I have also spoken to an admin on the bank penalty charges website where i have the same thread. After a long morning of discussion amongst the admins there, they advised me to courtesy call Barclays tomorrow re: £50 court fee but regardless if i get this or not still go ahead and accept the £390 as this was my original total before incurring court fee. They seem to think if i were to go to court the judge may throw out my case if he knows i have been offered full refund but not accepted this amount. So this is what i am going to do.

If anyone reading this is behind me in this process i'd be happy to advise and good luck to you all.

K x

£390 is coming home!!!

Thanks for the advice Lueeze.

I will definatly fight on.

Just been reading the Woolwich's terms and conditions for charges on their accounts. It does clearly state "If you have gone overdrawn or breach conditions of account we reserve the right to charge you for any costs incurred in the recovery of your account documents, the cost of the overdrawn balance, reasonable costs and fees paid by us!"

So they may think they are right but i don't accept it costs them £30 + each time a d/d is returned to my account!

Almost forgot to mention in this letter received today the Barclays say they think my case will fail in court!!!

K x

Hi all,

HURRAH!!!

Just received a letter from Barclays stating my "claim lacks merit" and enclosed copies of the terms and conditions relating to my Woolwich account. They have also offered me £390 as full and final settlement and without any admission of liability!

I am not happy. If i were to accept this i would lose my £50 court costs.

Any advice welcome here.

K x

I really hope so mumofthreeboys.

My partner is saying i told you you should of accepted £360!

He's making me nervous!

K x

Oh my goodness! Received a letter today with a court date of the 14th August!

I'm really nervous now...........

K x

Just spoke to my local court to find out whats happening as i havent heard anything since returning my court allocation questionnaire.

Apparently Woolwich have also filled in a court allocation questionnaire. Now i wait and in a week or two i should get a lettert with a court date on!

Aaarghhhhhh

K x

Woolwich rang me back this afternoon. Apparantly got crossed wires. They rang me as they thought i had rang them and vice versa. So, still only willing to offer me £360.

The guy i spoke to said they will not give me £440 and if i want this amount i will have to pursue my court case.

I am now worried as it looks like they are willing to see me in court.:-|

What should i do now? Any advice gratefully received.

K x

I put Woolwich on my claim

Good luck though you don't need it and keep us posted.

K x

Owed £440, offered £210 declined, then £360 declined, watch this space................ Now awaiting court date!

Just Rang Jane Ballard's number. Jane is now on holiday until Monday 3rd July 2006. Her voicemail said to call her collegue Karl (who i have spoken to before and is useless.)

Anyway i just tried to call Karl and got answer phone again saying leave message, ref number etc and someone will get back to me within 48 hours!

Aargghhhhhhh

K x

Had a voicemail message on my mobile from a Jane Ballard at Barclays head office. :o

I am going to return her call shortly any advice welcome please....

Thanks,

K x

Could this be the settlement?

Delivered my court allocation questionnaire in person yesterday.

K x

Thanks Barracad,

I have just filled the questionnaire in, signed and dated it.

Will be delivering it by hand first thing tomorow morning.

K x

Should i have any witnesses? I.e my partner as its a joint account?, Also the question "do you want to use an experts report at the hearing?" and what should i put in the other information box to help support my case?

Many thanks,

K x

Hi all,

I received notice from the court today that the Woolwich have filed a defence!

I have read through the questionnaire but am a little confused what i should write and tick in certain sections.

Can anyone help or advise please?

K x

Nearly there? I hope so...............

Best to send your letters to; LAURENCE WHITE

Customer Relations Manager

Barclays

Freepost RLTA-CSUE-TCHC

Head Office Customer Relations

London

E14 5HP

I originally sent my first letter to a Woolwich at Clacton - on- sea in Essex which is their head office. You are better off sending straight to Barclays h/o as it saves all your letters being referred and saves time.

Good luck although you don't need it.

K x

Claiming back £440 inc court costs been offered £360 not accepted. They have until 20th June and i've won!

Hi all,

Got a neighbour who has had lots of bank charges with a bank he is with.

He has closed the account in question but still banks with the same bank.

Can he still claim back his bank charges even though he has closed the account?

Please could someone advise? I have read the FAQ'S but could not see this question.

The more people i can help the better.

Many thanks.

K x