Has your husband heard anything yet?

Hi Marcelle,

Apologies for only getting back to you now. Yes my husband finally received an offer for £1600 as final settlement. But not the £39 court fee. We will not be asking them for that as we feel that we have struggled enough with them. Considering the time we will spend chasing them will probably cost us more at the end of the day.

Now we hopefully will hear something from the on our joint account, as this is in court at the moment with a return date of 01/05/07.

Melanie

Hi,

Just a quick update, my husband got another phone call today from the bank this time offering £1200. He is claiming £1600. He again said this will only be a part payment and that if he is claiming £1600 why are they not offering this amount to him. The girl then said that she will speak to her line manager and will put it all in writing to us.

Anybody?

Hi,

My husband handed in his small claims papers at court this morning, and they have told him that he can only do one claim on the account, and that he won't be able to claim for the rest of the money that is outstanding....... If he wants to claim for the rest he is better off going down the Summary Cause route.

Now I know that there have been lots of people that have claimed 2 or 3 times on the same bank account, and I now wonder if my husband maybe got the wrong end of the stick.

Can you please confirm that he can infact claim for the second and last payment on his bank charges.

Just a quick update on my husband's saga. He received a phone call on Tuesday from the bank offering him £700 (half of what he is claiming for). So he has basically told the bank very politely that he will accept it as part payment and will pursue for the rest. They have today sent a letter with the usual "full and final payment" trick. So we will be writing to them today to say as previously advised this will only be accepted as a part payment of the full amount.

Well since I've last posted, it took the bank just before Christmas to send all our statements, and in duplicate as well

I've sent the LBA for our joint account today, but are not very hopeful that they are going to respond to it. So I've also prepared the Forms 1a and 1b ready to go, and advised the bank that I have done so and also advised them that my husband has begun action against them for his personal account. (Maybe that will make some fire underneath their a**es)

The clerk at the Sherriff Court said that the Court will be in touch in the next couple of days............ Watch this space!

Just a quick update. I phoned customer service on 08458 500027 and they confirmed that have received my letter and postal order for £5 and that the status of this request says it has been "completed". :o

Well hopefully my statements will be waiting for me when I get home.

Oh I'm ever so hopefull..............

Melanie, if you haven't received them by the 40 days, try calling the Customer Relations department to make a complaint.

 

I phoned today and this seems to have shaken them into action. The number is 0845 603 7923.

 

Good luck!

Thanks MrShrimp! Also if they do go over the 40 days and I have reminded them, regardless of any response I may have had, this is the pdf form I will print off and send to the Information Commissioners Office....

http://www.ico.gov.uk/upload/documen...aints_form.pdf

And I'll also let the bank know that I've made a complaint.

Just a quick update, I've not heard anything from BoS, so I emailed them at [email protected] Let's hope this will spark some interest in my request for statements.

Well, they have until the 13th to comply with the 40 days, I thought I'd just remind them...... :grin:

That's great, thanks weej! I'm going to send it tomorrow, and hopefully I will have my statements next week for some action.....

Just a quick update.

I gave BoS permission to deduct £10.00 from my account in my S.A.R letter. I received a letter back from them saying...

"Unfortunately we cannot deduct this amount from you bank account as you are overdrawn. Please forward £5 so that we can issue your statements"

They've been charging me £50 here and £39 there (while I was overdrawn) and now all of a sudden they can't deduct any money. I don't have a cheque book, is it ok to send them a postal order?

Just out of interest.

I was wanting to hear from the people with success stories.

How much are your new bank charges now?

Recieved one batch of statements so far and then a letter from HBOS stating that they had recieved my request (from my local branch) and will be sending out my statements in the coming days. They also debited my account £5 for the service after saying they would provide them for free ( nothing in life is for free eh!!).

 

Not had time to have a good look over the statements, but at a glance something don't seem right. All the charges seem to be for £20....whereas I am certain that all my charges have been for £30. Going to dig out some original statements and see whats what.

Hi,

It seems you are having more luck than me. I've not heard anything yet, I have sent them a reminder letter today.

Melanie

I have sent a reminder letter, with a copy of my SAR letter (dated 5 October) attached. Hopefully I will get a response this time around.

I noticed for the past 3 months that Barclaycard has charged me late payment fees, although I have a standing order set up for 10 days before the payment is due. I've been paying less than the "minimum amount payable".

So I phoned up customer services and the guy was so nice he refunded September's late payment fee there and then. He then said I had to write to head office to request for the other fees to be refunded. So I did that and I got a letter back saying that the reason why they have been charging me late payment fees is because I have been paying less than the minimum amount required.

Are they allowed to do this?

Oh and then for a laugh they suggested in the closing paragraph that I set up a standing order to avoid this happening again. But I do have a standing order, and they know that.......

willowb, thanks for the support!

i requested my statements form B.O.S. on the 14th August. They cashed my cheque on the 22nd August. I phoned them on the 18th September for an update on my request and they had no record of it. Despite cashing the cheque.I was informed it would be dealt with. I decided to post a reminder letter that day - 18th Sept. Within 2 days the Statements started arriving in. I got 28 envelopes of statments and 2 huge packages of statements going way back to 1998. Despite only requesting the last 5 years. They were a wee bit slow in responding but I must say I was impressed to receive them all in the week commencing 25th September. It does pay to give a reminder call / letter to them. R. Delivery of course

Thanks mar10funster, I will give them another week or so and then do a reminder letter.

Thanks folks that clears that up.

 

Can't wait until my statements arrive to see what they have charged me over the years.

 

Keep up the good work

Hi wiergo!

If you can remember, we sent our SAR letters off on the same day, so far I've not received anything from BoS.

How impatient can I be, they have 40 days I guess.

I'll keep you posted.

MelanieGB

So far I've not received my statements and I wait with great anticipation. What about you weirgo?

Sure will do, let me know how you get on as well

I'm sure I'll be fine with a little help from my friends.

I've been browsing for the past few days and decided to take action today.

I have sent my Access Request Letter re our joint account which have been hammered with charges for the past five years.

I will keep you up to date.

Melanie