Sorry about that probably you are right.. what should i do next ? I have no idea what to write them. 

I don’t want to share it publicly as it might be used later on.

I just want to know what’s my rights at the moment.

Should I contact Amazon or Evri about this ?

Thanks for the help

Sorry no they didn’t ask. I prefer not to upload it at the moment if it’s not too necessary. 

Second hand, I explained them and they took my word for it. Just to make sure, is this Amazon’s responsibility or Evri ? Because amazon keep saying contact to the courier you sent with

There were minor scratches on top of the item which was not mentioned especially on the description.

Only had it for 2 days.

I took a quick picture of it but it’s barely visible on the picture. 

No, i chose evri, Amazon didn’t choose.

Evri was closer to me and more convenient so i took it to the store.

Amazon label was only to put it on top of the box as well as inside to package.

I think just to make it scanning easier upon receiving in the warehouse. 

It was an amazon warehouse item and item wasn't as described so after talking to amazon customer service they sent me a return label (not prepaid) which i had to pay for postage as they instructed so thats what i did. 

here is the story briefly.

I hope i included everything, Thanks for the help

I returned a laptop for refund to amazon on the 14th of July for next day delivery and signed for.

Paid around £7.00 for 5-10 Kg  package delivery. 

It’s been still saying  “We’ve collected your parcel” when I check the tracking status.

I couldn't buy the insurance as it was not gonna cover in case things go wrong anyway. Which i never thought anything would happen as it was securely packed and i know amazon normally use Evri for return. That's why i chose them.

i wrote the value of the item £999 and since it was a laptop there wasn't even insurance option for extra

Enquiry Created on the 16th of July

On the 18th of July they message: They are going to escalate this now with the courier's manager to investigate what is happening with your parcel.

On 22th of July after my follow up email they email with “ sorry for the delay in delivering parcel H********** to your customer.

I work in the local depot and I’m liaising with the team here to get the parcel on the move as quickly as possible.  As soon as it’s with the courier, they’ll notify your customer of the time window for delivery.

If you have not seen any further updates by day 10 please follow your claims process.“ 

• I sent them the invoice of the laptop, which is £2900 cost me and told them I am determined to reclaim my property.
•  

• on 1st of August, Last email I received is from them “ at the time of booking this return it would have advised you that this item is excluded from compensation as you can see the list of items via the following link 
• https://www.evri.com/send/what-i-can-and-cannot-send. You can send these items with us but they will not be covered for compensation.

     As a self-serve company, we do everything possible to encourage customers to check our list of non-compensation and prohibited           items and we try to make this easy and transparent so that customers understand from the outset what we can and can’t carry.

            I sincerely apologise for the inconvenience this has caused you. “

Amazon doesn’t help when I contacted them about the issue.

What can i do now ? 

I will be sending as soon as possible. It’s taking a while to prepare it that way. I sent it myself as amazon didn’t provide a prepaid label

Hi i am new to here

I returned a laptop I ordered from Amazon,

it's been over three weeks and the item hasn't been delivered yet.

The tracking only shows that the courier collected the item and there's been no update since.

I had paid for next day delivery and signed for it.

Despite contacting customer service multiple times, they're saying that laptop isn't covered and pointing me to a link where it apparently lists items excluded from compensation.

I'm shocked by this situation and unsure of my rights.

I never thought something like this could happen.

The laptop cost nearly 3k.  

Thanks for any help