account-UK
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The CAB specialist told me to pay the outstanding balance to stop the electrician from returning the flat for a third time on the Friday.
I did a wire transfer via faster payments.
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Hi BankFodder,
I was never told of the court date. I would have requested the hearing be moved to London.
They wrote the Human Rights letter, took my money and then went to court anyway without notifying me.
QuotePer the Magistrates Court on 6 June 2019:
Further to your recent email I can advise that there is no power for the court to immediately revoke any previous decision made. The court may be able to consider reviewing the issue of a the warrant at a further court hearing at which EON should attend or at least be notified and you should also attend or set out, in writing, full details of your grounds for seeking to have the order reviewed.
The court would need to have information clarifying
- The nature of your dispute with EON
- Why you say the Codes of Practice were not complied with
- Why you say the warrant was issued fraudulently
- Why you did not respond to the Human Rights letter by asking for a hearing at your local court which you could then attend.
Once the court has that information the matter can be further listed for hearing at which the court may either decide to withdraw the warrant or decide that it should stand.
I should however add that if the warrant has been executed then the court has no power to take the matter further, nor does the court have any power to order compensation against EON or impose further sanctions in any circumstances. If you wish to pursue those matters, and if EON does not deal with the complaint to your satisfaction, you should contact the Energy Ombudsman.
QuotePer EON on 3 June 2019
We've been contacted by the Citizens Advice Bureau Extra Help Unit concerning an issue you've raised with them regarding your E.ON account.
This matter is now being fully investigated by the Directors Office Extra Help Unit team and you will receive a detailed response within 10 days from the date of this letter.
A complaint has been lodged on your account in relation to this matter and you can view our complaint handling procedure on line at https://www.eonenergy.com/chp, if you prefer we can arrange for a paper copy to be sent to you free of charge.
Yours sincerely,
E.ON Directors' Office
Extra Help Unit Team
October 2001Gas and Electricity Codes of Practice Guidance for Domestic Suppliers
4.8 Before installing a prepayment meter, companies must ensure that they are appropriate to a customer’s circumstances. Where customers move into premises which already have prepayment meter, companies should describe how they will establish the suitability of that method of payment for the customer.
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I have a corporate flat. EON obtained a utility warrant by fraudulent means. They lied to the Portsmouth Magistrates Court.
The landlord was several months in arrears when I moved in.
10 months after I moved in, on 25 April 2019, EON sent me a Human Rights letter. It stated they would go to Magistrates Court to ask for a utility warrant on 24 May 2019. The nominated court was in Portsmouth, eventhough the flat is in London.
I called EON on four occasions that day to say that I had no problem paying the bill. It was very hard getting through to someone who wasn't rude or accusatory. The issue is that the bills they sent had the incorrect billing information. I had told EON the correct information for 10 months, but they ignored me.
Collections agreed to update the billing information. I agreed to pay the outstanding amount on the letter they had sent me, approximately £800. Payment posted to EON on 3 May 2019.
EON collections told me there would be no further court action.
I never heard anything from EON. I expected to get an update.
On Friday 31 May 2019, someone knocked on my door, demanding entry. He said he had a warrant from the Court. I told him that I paid the bill. He said that he was going to return with a locksmith and change my meter.
I called Portsmouth Magistrates Court. They said they could not help me unless I told them the date EON was granted the utility warrant. I told them I did not know for certain as they never told me anything. Portsmouth checked the system and could not see a warrant issued for the date on the letter, 24 May 2019. They told me to contact EON or the Ombudsman.
A few hours later, after I had stepped out, he returned and attempted to change the meter. I do not know what he did exactly.
I then called Citizen's Advice Bureau. They have a specialist team for Energy complaints. The CAB specialist called EON who told her that unless I paid a further £400, that the guy would return for a third time that day and attempt to change the meter or cut off the electricity.
I told the specialist that I disputed the extra charges, and wanted to see a breakdown of how they reached that figure. The CAB specialist said that the EON contact told her all of the charges were only for electricity, an no call outs. She said that EON should have notified me of their plan to go to court anyway.
EON Utility Warrant, Portsmouth Magistrates Court, Deceptive Practices
in Utilities - Gas, Electricity, Water
Posted
The landlord is not responsible for the bill or the fraudulently obtained Utility warrant.
EON lied to me. They led me to believe they would not appear in court on 24 May 2019.
On the 24 May 2019, EON lied to the Magistrate and abused the UK's legal system:
After the phone calls and my payment, there was no further communication from EON. Their unequivocally letter states, however, that court action can be stopped by contacting them. I contacted them, and they went to court anyway:
Ofgem have a code of practice Gas and Electricity Codes of Practice Guidance for Domestic Suppliers (October 2001). See https://www.ofgem.gov.uk/sites/default/files/docs/2001/10/gas-and-electricity-codes-of-practice-guidance-for-domestic-suppliers-10-10_0.pdf
Per Ofgem, "Ofgem may require the licensee to give it additional information about the operation of the code, concerning the company’s internal debt policies and procedures, which will not form part of the published code of practice."
Highlights from Ofgem's code of practice:
More per Ofgem. See https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-supply-disconnection-and-prepayment-meter-rules